What You Will Do:• Help Desk Specialist

• Provide Tier 1 help desk support by phone and email.


• Provide general technical support


• Gather call metrics and provide reporting


• Escalate to Tier 2 or other partners as required


• Provide support to the development, testing and infrastructure teams as required


• Scenario based-scripted support for password reset, account unlock and forgot username


• Provide cross functional support for corporate desktop tickets

• Superior oral and written communication skills, including the ability to lead discussions, work with business teams and interface with customers


• Original and innovative problem-solving skills


• Exceptional analytical skills and ability to translate concepts to designs


• Capability to multi-task and manage competing priorities


• Ability to accept input from and provide guidance to design team members and project sponsors


• Capacity to operate with appreciable latitude in executing methodology and presenting solutions


• Ability to be self-motivated, and work independently when needed


• Willingness to take a service-centered approach to development