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Manage service desk support queue in Jira and serve as escalation point for T1 support Serve as an on-site direct support contact for users Migrate systems from Windows 10 to Windows 11

QUALIFICATIONS

A minimum of 8 years of experience in IT support

Experience working in Azure/Azure AD environments

Strong communication skills and ability to explain things technically and non-technically

Experience setting up VPNs

Ability to configure SAML based SSO in Azure

Experience working with users that have strict timelines & scarce availability

Experience upgrading systems from Windows 10 to Windows 11

2+ years of experience working in a ticket management system such as Jira

Experience working in lab-based IT environments Strong familiarity with Agile methodology

Desire to expand skillset and work in a rapidly evolving environment