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• Install and configure software and computer systems.
• Troubleshoot and resolve issues with software or hardware.
• Walk colleagues or clients through steps to help them resolve their technical problems.
• Maintain procedures and reports that provide technical support to the entire organization.
• Analyze records and logs to spot underlying trends and potential issues.
• Support the implementation of new solutions or applications.
• Establish accounts for new users and assist with password or login problems.
• Test, evaluate, and make decisions about new technology for the business.

Required skills (rank in order of importance):

• E-ticketing system experience
• Customer service
• Communication skills
• Microsoft o365 experience
• Active directory knowledge
• Desktop support

Preferred skills (rank in order of importance):

• Web Conferencing Systems

Required education/certifications:

• High School Diploma