Report this Job
Required Skills:
1+ year experience working in a call center
Excellent customer service skills and desire to answer technical calls
Detailed oriented
Able to learn/pick up new technologies quickly
Able to follow procedures, ask good questions and document answers/retain information
PC hardware troubleshooting skills
Ability to translate technical information into non-technical speak for non-technical users
Ability to troubleshoot/problem solve issues over the phone
Must be able to work nights and weekends
Desired Skills:
IT certifications such as the A+ or Net+ are a plus
Experience working in the retail industry
Experience working with Macs, Ipads or Itouch devices
Any experience or exposure to virtualization a plus
Experience using a knowledge base a plus
Experience working with a ticketing system
Description of Role/Responsibilities:
We are seeking a Helpdesk Analyst to join our client's technical support team. This is a great opportunity for someone who is looking to gain professional experience working in an enterprise environment who has worked in either a call center or on another technical helpdesk prior. This role will provide technical support to over 1000 users in over 500 locations nationwide and will offer a wide variety of hardware and some software related technologies this person will get to support including: PCs, printers, peripherals and mobile devices. If you want to work for a company that has an awesome culture, work under a really outstanding manager with a fun team, get training and exposure to many new technologies and a job that could turn into a long term employment with a chance to advance your career as an IT professional this is the role for you!
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p>
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting (link removed)
We look forward to working with you.
Beacon Hill. Employing the Future
Beacon Hill Technologies
