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Job Title: Helpdesk specialist
Job Type: Contract 24 Months
Job Location: San Antonio, TX- Local only
Project Description: Candidate will be assisting the client's Helpdesk to support employee reported technical issues
Responsibilities:
Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis (2 - 3 weeks per year: Monday 10pm - Thursday 6am; Friday 10pm - Monday 6am)
Mandatory Skills Description:
1+ years of experience supporting PC operating systems including Windows 7 and Windows 10
1+ years of experience supporting mobile devices such as Android or Apple Tablets / Phones
6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) - ability to create, edit, save, and send
Nice-to-Have Skills:
Effective communication
Efficient call handling
Lorven technologies
