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Job Description

About theJob:

Are you a customer service professional with an interest in technology If so, this could be the role for you! We are looking for a self-motivated individual with excellent technical background. Our Technical Support Associates will provide Multi-level assistance by diagnosing and troubleshooting issues from our Clients with the goal of providing the best solution. JobResponsibilities:

• Troubleshoot customers issues via Chat, remote access, and diagnostics.
• Collaborate with customers and advise about technical issues. Answer questions regarding issues, and make recommendations.
• Troubleshootnetwork and connection issues.
• Manage customer expectations regarding estimated response times.
• Go the extra mile to engage with customers, solving their issues and ensuring satisfaction.

Candidate Profile:

• A minimum of 1 year of experience of Technical Support with international Clients
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
• The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
• Excellent Communication Skills,Problem Solving and Customer Service Skills
• Strong analytical & Interpersonal skills

Preferred Skills/Abilities/Exposure:

• Graduate/Post Graduate
• Should possess effective and excellentcommunication skills (Verbal & Written)
• Willing to work in Night Shifts (24/7)
• 100% Work from Office

Perk and Benefits:

• PF and ESI / Health Insurance
• 2 way transportation both pick up & drop
• Incentive plans based on performance
• 5 working days with 2 week offs

Intrested Candidates Candidates Can Share There ResumesOr Contact -

Name -Zeenath

Email Id -(e-mail removed)

Phone Number -hidden_mobile

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