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Job Description
:
Non-Voice - Customer Care Executive Officer
Location - Bangalore
Qualification - Graduate or Undergraduate can apply
Experience - Minimum 0 to 10 Years
Fresher or experienced, anyone can apply
Shifts - Rotational shifts and 5 Days Working with Rotational 2 weekly off.
Transport - Free transportation with door-to-door pickup and drop.
Interview rounds - Two rounds
Skills - Excellent Verbal and written communication skills, Basic Computer & Technical skills.
Roles and Responsibilities:
Rendering services to customers and ensuring satisfactory
Should take care of AHT, Quality, CSAT, and CS-related metrics
Resolve customer inquiries and supervise escalated issues,
providing efficient and effective customer service to the clients
Identifying opportunities to offer value-added services
Resolving complex problems based on best practice/precedence, escalating when needed
Demonstrating analytical skills and mathematical knowledge
First-time resolution should be provided for all customer queries
Displaying complete onus to customers queries/problems
Delivering service with requisite courtesy and accuracy
Individual Contributor.
Employement Category:
Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Hiring for Customer Care- Bangalore
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