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Role: Operations Support

Location: Santa Rosa, CA - 95403

Duration: 7 Months on W2
Shift Timings: 9 am to 5 pm

Responsibilities

• Assist customers through implementation deliverables and provide application/product configuration throughout the product lifecycle
• Conduct presentations, product demonstrations and educational sessions
• Become a subject matter expert on the software, implementation methodology, processes and business operations
• Engage team members and leadership in troubleshooting customer issues
• Collaborate with multiple teams across business, including sales, customer service, and IT
• Manage and execute the project from beginning to end and act as the liaison between customers and internal teams
• Communicate project deliverables and make sure that tasks are executed on time, to budget and with high quality
• Provide complete and concise internal reporting for all engagements
• Identify ways to improve specific customer experience with the product; leverage tool and resources to address specific customer needs
• Collaborate with internal teams to resolve specific customer issues based on guidance from leadership; daily interactions with assigned customers
• Provide customer feedback to the product development team

Qualifications And Education

• Bachelors degree or equivalent experience in customer facing roles with demonstrated competence
• 2-5 years working experience
• Eager for challenges that explore your full potential and want to develop market leading skills that will accelerate your career growth and progression
• Highly organized and have the ability to manage multiple projects
• Passionate about continuously learning new technologies and skills
• Strong interpersonal skills with a proven ability to effectively engage customer, along

with the ability to handle crucial conversations and manage conflict resolution

• Ability to effectively prioritize workload and tasks to meet deadlines
• Time management skills
• Ability to be creative and innovative
• Flexible, and easily able to adapt to change