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Identity and Access Management platform component (IDAM) is the Edison IDAM Services, which provides Identification and Access Management as a Service (IDAMaaS) for all applications which meant to be deployed on Edison Platform and intended to be used by authenticated Users (Human, Application or Device Users) to control access to the resources managed by them. The core concept of IDAM is to provide device, user and organization management as well as standard mechanisms for applications to authenticate identities and determine what functionality the identity is authorized to use. IDAM capabilities need to interoperate with existing identity solutions and applications as well as minimize development efforts for new applications. Responsible for troubleshooting IDAM application and ensuring that support tickets are resolved in a timely fashion.

Essential Responsibilities

Providing technical support to teams within the organization, and to external clients when required
Analyze logs, review code and triage issues tickets to identify root cause of the issue.
Improve application reliability, quality, and time-to-resolution of tickets
Coordinate with engineering team to find resolution for customer issues and bring issues/tickets to a closure.
Partner with engineering team to improve IDAM services by providing feedback from the field and improved release procedures
Possessing specialist knowledge of IDAM application and perform Standard Operating Procedures to address Functional requests from Customers.
Assisting with application integrations with IDAM
Managing ticketing system and ensuring comprehensive database of issues and resolutions is kept up to date
Maintaining and updating technical documents and standard operating procedures
Identifying and resolving technical issues to resolve customer reported issues.
Preparing maintenance and upgrade schedules for the system and communicate with customers about outage windows if any
Take ownership of tasks and deliver without supervision while using discretion to seek help when necessary.

Qualifications/Requirements

Bachelor's Degree in Computer Science or in "STEM" Majors (Science, Technology, Engineering and Math) or equivalent
5+ years of experience as a software developer or a support engineer with hands on approach
Intermediate verbal and written communication skills in English
Identity and Access Management domain knowledge (like WSO2, OKTA, or others),
Experience with SAML, WS Federation, OAuth 2.0, OpenID Connect 1.0
Java 8+, JavaScript, Spring Boot, Spring framework (Core, Boot, Web, Security)
Python, Angular
AWS, Docker container, Kubernetes
EC2, S3, DynamoDB, CloudFront, CloudWatch, AWS Lambda, ECR, IAM

Thanks and Regards

Supriya,

Technical Recruiter,

iTek People Inc,

Direct: 248-509-9040.

Tel: 248-679-1513 extension -106