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Job Title: IIB/APIC Production Support

Location: Hartford, CT

Job Description:

• Should be having hands on experience in IIB and APIC.
• Provide offshore/onsite 24*7 support model for various Applications spanning across EI and Digital
• Co-ordination with various teams to help resolve and fix production Issues
• Should possess excellent skills in various IIB patterns such as Aggregations, PUB/SUB, Dynamic routing and Asynchronous and synchronous mechanisms.
• Hands-on experience in API management through APIC is expected.
• Proactive analysis on issues, conveying the same to other vendors and helping to resolve issues at earliest.
• Provide Maintenance/Break fix support for Performance enhancement/Code fix in case of Production defects.
• Both Batch and Real time transactions to be supported- reassign to appropriate teams for Incident analysis and resolution.
• Very good knowledge in Healthcare domain and Excellent analytical skill
• Initiate and drive IRT calls for Technical failures/system down and bring it to closure quickly.
• SLA Adherence for various Incident Categories and tracking the same in Service Now
• Weekend on call support need to provide and if any critical issue need to support weekends during Onshore timings.
• Should be having experience in using splunk effectively.

Good to Have:

• Resource should focus on production support cum enhancements using IIB, WTX and APIC for all the interfaces and require an adequate knowledge on ESQL and Java.
• Generation of issue Reports when needed to provide statistics to the concerned.
• Scripting knowledge would be an added advantage.