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IMS/VoLTE Engineer

Ridgeland, Mississippi (Hybrid Onsite Role)

Contract

Job Description

• Operate & maintain a clean VoLTE deployment, by regularly attending to alarms, KPIs, and syslog's.
• Routinely upkeeping the system software, hardware, license, and certificates.
• Project manages small to medium VoLTE related projects by liaising with internal & external teams.
• Handle more complex and escalated customer problems that require in-depth knowledge of VoLTE call flows, network, systems, and applications.
• Analyzing and upgrading network security systems and protocols.
• Advanced fault troubleshooting of VoLTE call flows, audio quality, and network problems.
• Manage internal and external escalations effectively and drive towards resolution.
• Ability to effectively manage system and network incidents with a sense of urgency.
• Perform Root-Cause-Analysis of incidents, resolve all the problems identified during the incident and most importantly apply lessons learnt from the incident to prevent future recurrences.
• Ability to adapt quickly to changing priorities in a dynamic real time service environment.
• Ability to act quickly and independently, but with a group in mind.
• Create detailed technical design, operating practices, MOPs, and test plans.
• Execute MOPs, and test plans on new product deployments prior to place in production network.
• Coordinate, execute, and document testing that may include vendors and end users.
• Deliver staff mentoring and expert level training as requested by Operational personnel.