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• Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders

• Advise customers in their efforts to take advantage of the ServiceNow to improve their business processes
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
• Draft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Guides and provides ad-hoc oversight/training for the customers future system administrators throughout the engagement

• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
• Provide technical expertise in how to best support ServiceNow best practices focused on configuration vs. customization
• Develop required integration components (SSO, LDAP, etc.) with multiple systems
• Develop required portal components
• Prepare customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
• Juggle multiple and complex projects/initiatives

• Promote continuous improvement practices for delivery/engagement materials
• Support specific sales activities when required
• Provide training and mentoring to other members of the Crossfuze Delivery team upon request

Requirements

• 5+ years of experience implementing, configuring, and customizing ServiceNow
• 4+ years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
• Ability to work remotely and with remote resources as needed
• Ability to understand and implement complex end-user requirements
• Ability to effectively organize work across multiple projects
• Strong understanding of ITIL methodologies, IT architecture, JavaScript and web software design principals
• Working knowledge of relational databases
• Directory service integration experience (Active Directory, LDAP, etc.)
• Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0)
• Web Services integrations (SOAP, REST)
• Understand HAM and SAM processes
• ServiceNow System Administrator Certification required
• ServiceNow Implementation Specialist in four or more applications required

Benefits

• The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages, so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, its up to you!
  • Flexible remote work options
  • Additional PTO day for mental health
  • Competitive paid time off
  • Half-day Fridays
• Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits.
  • Paid maternity and paternity leave for biological birth and adoption
  • Newborn, adoption and fertility assistance
  • Competitive training & development programs
  • 401(k) with employer match
  • 10 days toward bereavement leave

Equal Employment Opportunity

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.