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US Citizenship required
Must pass Background check and Drug test requirements
Job Location on site in Columbus, Ohio
ITOM Architect
Location: Columbus, Ohio (Must be local, No Relocation)
Duration: 6-12+ Months
Bill Rate to ICS: $80/hr.
The IT Operation Management (ITOM) team is building an enterprise-level service operations, management and mapping solution using the ServiceNow product. We are actively seeking a ServiceNow ITOM Architect to join our team. Among the applications we are responsible for: Discovery, Service Mapping, CMDB, Event Management, and Service Analytics.
As the ITOM Architect, you will be expected to contribute to project and solution delivery including:
- Drive ITOM technical vision and strategy
- Lead architecture and design for ITOM components
- Perform Application and Workflow Configuration
- Develop requirements, acceptance criteria and test scenarios for
-- data integrations
-- bug fixes and enhancements
-- reports and analytics
- Interface with service areas and operations teams
- Prepare for upcoming product releases
- Champion ITOM best practices throughout the enterprise
REQUIRED ServiceNow Experience:
System Administration including Architecture and Integration
ITOM Implementation (Discovery, Event Management, Service Mapping)
Application Development (Design, Scripting and Development)
Configuration Management Application expertise
Database design schemas and data modeling
NICE-TO-HAVE Experience:
ITIL v4
Infrastructure Monitoring tools
Application Monitoring tools
ALIS Software
