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Job Title: ITSM Project Manager (Hybrid Onsite - Locals Only)
Location: Hartford, CT
Duration: 6 Months
Pay Rate: $90/hr
Job Description:
Coordinate resources for the deliver of a ITSM solution
Ensure that all project milestones and deliverables are delivered on-time, within scope and within budget
Develop a project plan to monitor and track progress
Manage changes to the project scope and schedule using appropriate verification techniques
Prepare reports for management and the stakeholders regarding the status of the project
Measure project performance using appropriate tools and techniques
Report and escalate to management as needed
Manage the relationship with all stakeholders
Perform risk management to minimize project risks
Establish and maintain relationships with third parties/vendors
Create and maintain comprehensive project documentation
Communicate and provide notification of the schedule as it is developed and the impact
Delegate project tasks to team members as needed
Track project performance
Perform other related duties as assigned
Develop spreadsheets, diagrams and document processes as needed
Requirements:
Proven working experience in project management
Experience with the implementation of a service desk
Experience with call technology
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multitasking skills
Strong working knowledge of Microsoft Office
Project Management Professional (PMP) certification is a plus
Bachelor's Degree in appropriate field of study or equivalent work experience
Project Manager top skills & proficiencies:
Supervision
Project Management (predictive and adaptive)
Management
Process Improvement
Planning
Performance Management
Vendor Management
Excellent written and verbal communication skills
Skill Matrix
| Type | Category | Qualification | Competency | Required |
| Skills | |
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