Relevant Experience

(in Yrs)

5+ years

Technical/Functional Skills

• Windows 10 & Apple MAC Operating systems Support
• Knowledge on Linux & Unix Operating systems
• Knowledge in Active Directory, Site Networking topology, and Subnet architecture to troubleshoot issues
• Experience with Office 365 suite
• Experience in Managing SCCM, PXE setup and configuration
• Hands-on Experience in PC and Workstation Hardware support - Preferably on HP and Dell models
• Preferably ITIL foundation or / and CompTIA A+ certified or / and Apple Certified Support Professional
• Strong logical and analytical thinker
• Embody customer service excellence
• Able to find root causes of problems and quickly determine efficient solutions
• Exhibits poise and focus under high stress
• Strong verbal and written communication skills
• Strong work ethic to solve problems and get things done

Experience Required

Onsite IT Support, PC Support, Desktop Support

Roles & Responsibilities

• Provide onsite End user IT support for Roseville, CA location which is the R&D center for customer
• PC & Workstation IMAC
• PC Repair
• Support Apple MAC Laptops
• Troubleshoot Client Operating System issues
• Support End User Productivity software Microsoft Office applications
• Support Client Security software client issues Antivirus and Encryption. Preferably CrowdStrike Antivirus and Bitlocker Encryption
• Work with Hardware and other IT vendors
• Hands & Feet Support when required for Server & Network requests or issues.
• Provide Basic support of applications used by Software Engineering & R&D user community
• Partner with other onsite and remote IT support teams to troubleshoot and resolve issues & requests related to services in the IT Portfolio
• Troubleshoot and resolve desktop issues (break/fix, viruses, advanced troubleshooting, and the like)
• Leverage optimization techniques to maximize the efficiency of all computer systems
• Operationalize support of systems through standard operating procedures and knowledge base articles
• PC hardware, software and driver install support for system integration.
• Help resolve network connectivity issues, PC login issues, MS Office 365 troubleshooting.