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Summary

• To perform this job successfully, an individual must be able tofrom business users using the Oracle sql Developer reporting application.
• Perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Interview: 1st Round: 30-minute Zoom and ETF Team Member. 2nd Round: 30-minute Zoom
• Immediate need. This position will work onsite at the San Diego Corporate office.

Roles & Responsibilities

• Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Logs and tracks calls using Service Now (ticketing software), and maintains history records and related problem documentation.
• Interviews user to collect information about problems and leads user through diagnostic procedures to determine source or error.
• Determines whether problem is caused by hardware or software such as application, printer, cables, telephone, network, etc.
• Setup maintain and configure all wireless RF devices, Symbol/Motorola based.
• Assist with the setup configure all print servers in facility, RF and hard wired based.
• Assist with setup create and maintain required network accounts in AD, ADSI, Exchange servers, WMS servers ect.
• Assist with creating network folders on local file servers, setup maintain local printer connections on print servers. Adjust and maintain file server space issues.
• Support and manage printers within Oracle Applications; troubleshoot Oracle printer issues
• Ability to troubleshoot and resolve issues involving Manhattan's Warehouse Management System (WMS, SCALE, High Jump).
• Support Tech Services service software testing and work with the team to coordinate updates accordingly
• Troubleshoot and resolve Oracle applications issues, involving such modules as Work in Process, Customer Support and Inventory.
• Familiarity with SQL * Plus queries and ability to run ad-hoc report requests
• Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to other technical staff or supervisor.
• Responsible for the imaging of machines for new or current users to company standard build, using related software and images. Maintains image updates as needed; review and provide inputs to needed updates to images.
• Support Audio/Visual and conference rooms, support hardware and network systems, phone, projector and video conference equipment.
• Ability to communicate any problems or issues, facilitate and track through an escalation process; work with peers to assist with resolutions.
• Provides status to management as requested.
• Writes or revises user instruction materials relevant to supported user base.
• Responsible for primary IT support of facility; escalate issues when necessary to appropriate peers.
• Handles project-oriented tasks for service related improvements, enhancements and changes.
• Performs other duties as assigned.
• Comfortable on scissor lift to troubleshoot elevated IDF closets
• To perform this job successfully, an individual must be able tofrom business users using Oracle sql Developer reporting application.
• Perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• Bachelor's Degree in Computer Sciences or a related discipline required; Associates Degree with additional experience will be considered
• Minimum of 5years of experience in the support of Client desktop environment, especially Microsoft desktop operation systems and applications suites in a Windows 2008/20012r2/2016 Server environment
• Installing and maintaining LAN/Desktop Hardware and Software systems including Windows 10, Office 2016, MS O365 suite and multiple hardware platforms including Apple iOS
• Ability to configure desktop and laptop computers to company standards, and performing minor to medium level repairs to computer hardware and peripherals.
• Working knowledge of imaging system software fundamentals,

LANGUAGE SKILLS

Excellent communication skills, good organization, and customer service skills a must.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

CERTIFICATES, LICENSES, REGISTRATIONS

• Microsoft training or certification MCSE, ISA experience and/or Cisco desirable; Oracle-related certifications a plus
• PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to
• successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Weekend and off hours/holiday work required as needed for implementation of new systems, changes to the production environment, maintenance, extended business hours support and/or outages.
• Some travel may be required, to include but not limited to 10%.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.