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About IntouchCX

About the Job

The primary responsibilities for the IT Generalist position are the maintenance and repair of computer hardware and software in a break/fix environment. This opportunity will be a 3-month contract with the potential to become permanent.

As IT Generalist, You Will

• Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware and software related problems
• Ensure workstations are functional (computer hardware peripherals/components)
• Troubleshoot/report specific line of business program issues (Logical Agent/LivePerson/third-party applications)
• Verify application results, conduct system audits
• Be accountable for tracking and organization of physical hardware and other IT assets
• Develop and manage organizational and IT standards
• Maintain cleanliness and organization of the IT department and stations
• Engage with internal and external clients providing updates and solutions, as well as ensuring compliance relating to all IT components
• Provide generalized IT support as required
• Interpret service delivery key metrics to problem solve
• Complete projects by coordinating resources and timetables with others
• Verify application results by conducting system audits of technologies implemented
• Preserve assets by adhering to disaster recovery and backup procedures and information security and control structures
• Maintain quality service by establishing and enforcing organization standards
• Provide support for the entire IT department and company as needed

Requirements

As IT Generalist, You Have

• A high school diploma or equivalent required
• Post-secondary or completion of post-secondary schooling preferred
• Adaptability to learn a variety of software programs
• Strong Analytical and problem solving skills
• The ability to multitask and self-manage your work day is crucial
• Ability to work in a fast paced and time sensitive environment
• Ability to lift 50LBs
• Excellent time and project management skills
• Strong customer relations & presentation skills

Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!

IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, arrest and conviction records, or any other characteristic protected by law. IntouchCX will comply with all local fair chance ordinances.

Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his her personal information for purposes relating to the application process and if hired, the employment relationship. Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

U.S Department of Labor Posters

Benefits

Benefits of Working as an IT Generalist

• Competitive salary ranges from $17/hr - $19/hr USD (dependent on experience, certifications, and portfolio)
• Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)
• Amazing career growth opportunities