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Description:

*LOCAL CANDIDATES ONLY* ROLE IS ONSITE
WORK SCHEDULE (4/10): 8:00 PM - 6:30 AM, Sunday to Wednesday
*****Suppliers must attach candidate's email confirmation of the work schedule.** Please attach just like how you would attach an RTR******

TOP THINGS:
1. Strong email writing & verbal communication, along with multitasking
2. Excellent phone skills (Managing Conference calls/Bridges)
3. Windows 10, Microsoft Office Suite, & web browser experience
4. Experience with web based and thick client monitoring tools (Application and Network)
5. Incident command, ticket management, escalations & tracking

**EQUIPMENT: - Must use home internet, Personal computer, and phone until company provides equipment (2 weeks) - they need this equipment till HM gets theirs ordered ***

Job Responsibilities
This is the Incident/Event Management role which assists with repair or restoration procedures to network systems and applications that receive an event notification.
Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.
Process routine change requests and work orders.
Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.
May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed.
Develop and distribute ongoing updates/notifications for outages in progress as directed by a Service Manager or Supervisor.
Miscellaneous Incident Commander tasks
Manage timely ticket updates.

Skills Required/Desired
BA/BS in Information Technology or related field or equivalent work experience.
Intermediate knowledge of network protocols, software applications, and operating support systems.
Current Networking Certification; ITIL Certification.
Minimum of 2 years of experience in telecommunication, internet, or network operation center environments.
Previous experience working in ticket management systems/ applications (I.E SMC Remedy), monitoring network devices and software operating systems.
Ability to use different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner.
Must be available to work a varied shift schedule in a 7 X 24-hour operations center environment.
May require some local traveling for training, meeting, etc, while working remotely.
Able to support shift schedules as required to meet business needs
Client is an AA/EEO employer that actively pursues and hires a diverse