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Charles IT is looking for an experienced Senior System Administrator (Projects) to join our growing team. We seek passionate technology aficionados with experience in the IT industry, who are motivated as much by providing first-class customer service as they are excited at playing with the best and shiniest tech in the industry.

Based in Middletown CT, Charles IT is a leading IT Managed Service Provider that supports over 200+ clients throughout the Northeast. Our growth since our inception in 2006 has sky-rocketed; all while keeping true to our mission of delivering exceptional customer service to our clients and an engaging, progressive work environment to our valued employees. A dog-friendly office, Friday lunches, epic company outings, and comprehensive benefit plans are just a few of the perks that have landed us on CT's Best Places to Work list for 6 years running. Who says IT can't be fun?!

About:

Senior System Administrator (Projects) Charles IT primarily serve as the top tier of technical escalations and are the architect of custom client projects, while performing the job functions below

Day-to-day responsibilities

• Design, implement and support cloud infrastructure
• Provide support and troubleshooting to resolve technical issues for end users
• Support of Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc.
• Support of virtual environments including VMware and Hyper-V
• Support backup and disaster recovery solutions
• Configure, install, and support various network devices and services, including WAN and LAN connectivity, routers, firewalls, & security
• Liaise with third-party vendors and other IT personnel for problem resolution
• Effectively communicate with customers on ticket progress, impending changes, or agreed outages, etc.
• Maintain strong client system documentation to include system reviews and recommendations
• Maintain daily documentation by entering time, expenses, and all work as service tickets in ConnectWise

Requirements

• Bachelors degree or equivalent in the IT field
• MCSE 2012/2016 or VCP 6/6.5 certification plus
• 7+ Years of experience in the IT field is preferred
• Experience with Cisco, Meraki, Datto, VMware, Office 365, platform, and Advanced Support on Mac OS a plus
• AWS or Azure experience a plus
• Superior communication skills required
• Ability to multi-task and function collaboratively as a member of a client-orientated
• Enthusiastic and dedicated to the challenges of a growing company and client base
• Excellent follow-through to see tasks through completion
• High level of organization; strong attention to detail

What we believe in at Charles IT: IT for humans by humans, building up our team through professional and personal development, an emphasis on work/life balance, and fostering a start-up-type environment founded upon a passion for our mission.

What you won't find here at Charles IT: boring workdays, stagnant growth, and tolerance for old-school corporate norms that detract from our client and employee experience.

We want to hear from you if you can see yourself contributing to this mission through your systems-focused skills and experience!