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RESPONSIBILITIES:
Kforce has a client in El Cajon, CA that is seeking an IT Service Desk Analyst.

Responsibilities:
* In this role, the IT Service Desk Analyst will assist in the development and implementation of best practice
* Proactively identify potential improvement activities as part of a continual service improvement culture
* Assist with routine call trend and root cause analysis to identify recurring themes to feed into problem management and CSI planning
* Ensure agreed improvement activities are successfully implemented and adopted by all members of the team
* Identify local team and end user training requirements and assist in the creation of knowledge and training materials as required
* The IT Service Desk Analyst will escalate issues and problems as you become aware of them and provide IT advice and expertise for both members of your team and customers
* Work as an effective member of a multi skilled global IT team demonstrating professionalism and customer focus at all times

REQUIREMENTS:
* ITIL Foundation certified (V3 or V4)
* 3 years of IT technical support experience (ideally including support within a manufacturing environment)
* Experience working as part of a 1st and 2nd line IT Service Desk support team
* Ability to priorities workload and work under pressure
* Excellent customer focus and communication skills

Desirable:
* Relevant technical IT qualifications or equivalent experience
* Experience working within a large multi-tiered IT support environment
* Experience supporting IT systems within a manufacturing environment
* Experience working with continuous improvement methodologies

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.