Title: IT Specialist-Midlevel

Location: Albany, NY

Duration: 24 Months

Client: NYS DOH

Requirements:

• 36 Months experience on Helpdesk duties, taking calls and dealing with customers and taking Level 2 application related tickets.


• 36 Months experience of reviewing and enforcement of Security compliance policy and procedure.


• 36 months experience documenting/writing training materials.


• 36 Months developing and delivering employee training materials.


• 36 Months experience troubleshooting access issues, permissions and individual accounts.


• 36 Months in a Supervisory role.


• 36 Months experience with hands on troubleshooting of hardware, Windows 10 OS and applications.


• 36 Months experience using ITSM service desk ticket system or equivalent.


• 36 months experience lifting up to 50 lbs. of equipment and running cable over and under furniture.


• 36 Months experience supporting NY.gov trust levels.