MAIN PURPOSE OF ROLE

Responsible for supporting all Enterprise wide applications. Provide user base with support in various applications. Maintain local inventory and software licenses and all systems documentation such as checklists, procedures play list/documentation, warranty information and telephony systems. Specific applications as of date of this revision: Oracle ERP, Microsoft NAV ERP, Microsoft Office 365, VMWare and other enterprise wide applications as required.



ESSENTIAL JOB FUNCTIONS:

Key Outputs

Understand and administer Windows server 2003 and beyond.

Provide user base with support and ongoing training in the application.

Interface with software vendors for support, customizations and problem resolution

EDI (B2B Gateway, SPS Commerce) Support

Develop and conduct internal training programs for the applications as required.

Special projects as required.

PC Windows and network trouble shooting and provide general IT departmental support.



ADDITIONAL RESPONSIBILITIES

PC and Server data backup

Work with external IT solutions provider for critical issues or functions that cannot be supported internally

Troubleshoot and resolve server, software related problems, and resolve user issues relative to all corporate software in a timely manner

Work with IT vendors to promote a lasting relationship that helps the company receive preferential support and enhanced pricing on services and goods

Provide hands-on support for users in onsite, including remote users with assistance of IT Helpdesk

Educate/communicate policy and procedure changes to all users, including IT onboarding for new employees.

Build strong and effective working relationships with employees.



KEY INTERNAL RELATIONSHIPS

All departments of the Company



KEY EXTERNAL RELATIONSHIPS

Company-designated external IT vendors



KNOWLEDGE & SKILLS

Understanding of network infrastructures

Testing of applications, upgrades, and patches prior to introduction to production environment

Database concepts

Microsoft Office 365 Services, Windows XP and beyond

Demonstrated ability to work effectively with others

Research, install, and troubleshoot software as necessary to meet needs of users within the company

Thorough knowledge of Cisco CUCM and voice mail system programming and administration EDUCATION & EXPERIENCE

Bachelor’s degree in related field preferred

Experience with Oracle ERP, MS NAV ERP or an equivalent ERP application

Testing of applications, upgrades, and patches prior to introduction to production environment

Strong verbal and written communication skills

Strong problem-solving skills

Microsoft Office 365

Microsoft Windows Server, Active Directory

Windows XP and beyond

VMware vSphere

SQL 2005/2008 and or Oracle 12

CommVault Backup

Oracle ERP, Microsoft NAV 2013

Cisco Video Conferencing system, Gotomeeting.

Citrix experience a plus

Bilingual in Korean preferred, but not required