Duration: 30 Months

Client: New York State Police

Requirements:

• 36 months experience working with end-user clients to troubleshoot both software and hardware issues


• 24 months experience supporting Microsoft Windows 7 or higher desktop operating systems


• 24 months experience working with Microsoft Office Suite (2003, 2010, 2013 and 2016) including but not limited to MS Access, Excel, Powerpoint, Project, Word and Visio


• 12 months experience supporting and troubleshooting Citrix, Active Directory and Networking in a desktop environment


• 12 months experience working in a Help desk environment


• 12 months of experience creating or updating system support documentation


• A+ certification