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Required:

• Active Secret Clearance is must.
• 2-4 year's customer service or related experience required.
• Valid DoD 8570: A+CE Certification (could accept Network +CE, Security +CE, or CISSP).

Summary:

• The main function of a field service technician is installs, maintains and repairs products such as equipment, integrated systems and subsystems, and software at the client and/or field locations.
• Instructs customers in equipment operation, provides technical assistance, performs preventative maintenance, troubleshoots equipment for malfunctions to eliminate problem in minimum time.

Job Responsibilities:

• Installs, upgrades and removes products ensuring coordinative engineering field change.
• Assembles, installs and configures systems and equipment in accordance with site assessments and schematics.
• Completes system programming and optimization as part of the installation process.
• Completes final commissioning and integrated acceptance testing of electrical systems and associated equipment.
• Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
• Travels frequently to customer sites in performance of duties.
• The employee frequently is required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls.
• The employee must lift and/or move up to 50 pounds.
• Update knowledge and skills to keep up with rapid advancements in computer technology.
• Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data.
• Monitor functioning of equipment and make necessary modifications to ensure the system operates in conformance with specifications.
• Analyze user needs and recommend appropriate hardware.

Skills:

• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
• Strong ability to work independently and manage one's time.
• Strong mentoring skills necessary to provide support and constructive performance feedback.
• Strong knowledge of circuit boards, processors, electronic equipment and computer hardware and software.
• Strong knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.