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PSR Associates, Inc. is an IT consulting firm specializing in Staffing and Recruiting Services. People. Solutions. Results. Founded in 2003, PSR Associates, Inc. is headquartered in Atlanta, GA, with additional offices in Tampa, FL; Washington, D.C.; Charlotte, NC; Austin, TX; and Irvine, CA. Trusted, connected, experienced and fast, PSR Associates delivers the right talent to help leading companies perform at their best.

IT Supervisor

The selected candidate will work a hybrid schedule consisting of onsite work in Atlanta, Georgia as directed. Candidate must be local to Metro Atlanta. Travel Required.

Job Description:

We are seeking a qualified candidate for the role of IT Supervisor. Under limited supervision, assume primary responsibility for Information Technology remote support staff for agency computer systems. Supervises User Support Technicians assigned to multiple metropolitan area offices and/or agency offices statewide.

Job Duties and Responsibilities:

• Direct supervision of remote Customer Support staff located across the state
• 100 % travel to perform site visits, performance evaluations and staff training and/or mentoring sessions geared to gauge & improve overall customer service
• Coordinate staff scheduling, supervises workload and project status
• Ensures compliance with company policies, customer requirements, quality goals
• Monitor trouble calls & ensures their timely and effective completion
• Provide management level reports on activities, metrics, trends and issues
• Recommend purchase of new equipment and tools to improve staff effectiveness