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WHAT MAKES US A GREAT PLACE TO WORK



We are proud to beconsistently recognizedas one of the world's best places to work, a champion of diversity and a model of social responsibility. We are a Glassdoor Best Place to Work, and we have maintained a spot in the top four since its founding in 2009. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.



WHO YOULL WORK WITH

As a member of Bains Technology Solutions Group, youll join a talented team of diverse and inclusive support professionals who are dedicated to providing white-glove IT Services to our internal users.




ABOUT YOU:

Demonstrated interest and aptitude in technology and technical issues

Communicate well with customers and members of the team, display a confident and self-motivated approach

Strong time management and prioritization skills in a multi-tasking environment

Ability to work well in a team environment, support other members of the TSG team as they support our customers

Ability to be calm and think clearly under pressure

Aptitude for analytical problem resolution, troubleshooting skills and approaches







Skills and Abilities:




2 - 3 years experience in IT support.Previous corporate experience preferred

Experience with remote support tools and techniques

Experience in managing and prioritizing service requests and escalations

Experience in creating and maintaining documentation, processes, and procedures




Tasks and responsibilities:




Serve as the primary contact for IT related problems and issues for Bain employees

Install, configure, and upgrade software and operating systems

Investigate, troubleshoot and resolve hardware and software problems on computer systems

Maintain accurate inventory database, repair log and activity log

Enforce IT guidelines and policies

Manage user accounts and set permissions

Work with other IT staff to test new applications and upgrades

Coordinate off-site repairs with external vendors

Monitor backups and periodically test backed-up data

Assist in supervising and training more junior IT employees

Lead end-user training programs

Experience with Video Conferencing systems and mobile devices support is a plus




ABOUT US




Bain & Company is a global consultancy that helps the worlds most ambitious change makers define the future.


Across 64 cities in 39 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise, and insight to organizations tackling todays urgent challenges in education, racial equity, social justice, economic development, and the environment. We earned a gold rating from EcoVadis, the leading platform for environmental, social, and ethical performance ratings for global supply chains, putting us in the top 2% of all companies. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.