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Phoenix Home Care & Hospice is currently seeking an IT Support Specialist to join our team in Springfield, MO!

Benefits:

• Health Benefits: Medical, Dental, Vision, Spousal, etc.
• PTO
• 401k

• Employment recognition programs
• Great culture!

• Onsite gym

Description:

• Provide End-User Support for Microsoft Office 365
• Installing, configuring and monitoring computer hardware, VOIP phones, Microsoft Server and Windows-based software, systems, networks and printers.
• Maintains records of hardware and software inventory.
• Responding in a timely manner to service issues and requests sent in through the help desk software.
• Providing technical support for all departments across multiple physical locations.
• Ordering, repairing and replacing equipment as necessary.
• Testing new technology and developing strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction.
• Follows emergency plans for equipment, security or power failures when necessary.

GENERAL QUALIFICATIONS AND REQUIREMENTS:

• Proven skill set with an orientation to serve exhibiting qualities of compassion, passion, patience, honesty and optimism.
• Demonstrates great customer service skills, listens carefully, and exercises patience.
• Excellent verbal, written and interpersonal communication.
• Excellent critical thinking, decision making, diagnostic and problem-solving skills.
• Outstanding organizational and time-management skills.
• Working knowledge of internet security, PHI & HIPAA, and data privacy principles.
• Ability to prioritize and meet goals.
• Attention to detail.
• Ability to work under pressure.
• Occasional travel to other Phoenix locations (day-trips and rare overnight requirements) where remote support is not possible.
• Physical ability to lean, stoop, lift and carry loads, as well as work under desks.

The ideal candidate will have:

• 1-3 years of experience working in an IT role.
• Experience in working with Microsoft Office 365 setup and operations.
• Experience in operating Audio/Video equipment.
• Experience in help desk support operations.
• Experience in VOIP, 3CX, cell phone and tablet setup and maintenance.
• Experience in setting up Active Directory and Exchange accounts for new users and groups.
• Experience in networking infrastructure including monitoring and management of switches, firewalls, VLAN, wireless and SD-WAN.
• Experience in SAN, NAS and Virtualization.
• Experience in DNS and DHCP management.
• Certification and degree in information technology, computer science or related field

Were taking the journey with you, creating a New Beginning!

Choose Phoenix, Apply today!

Our mission is to offer New Beginnings and meaningful opportunitiesto our caregivers and clinicians while providing home care services to our clients built on innovation, skill, and Christ-like values of compassion, honesty, and patience.

#ZRlead