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Location:

This is a hybrid work from home position. Applicants must live in the New York City Metropolitan area. Travel to client sites within the New York City Metropolitan area is required.

The Company:

GEM Technologies is a Managed Services Provider that delivers personalized solutions to help local businesses make the most of their technology. At GEM Technologies, we are the New York City areas leading experts in emerging technology implementation. We deliver comprehensive and scalable solutions that keep businesses competitive, secure, and thriving. With the threat of cyber-attack, and consumer and business digital adoption moving forward at such a rapid pace, it has never been more critical to partner with a professional service provider who can keep up with emerging technology development.

The Role:

We are looking for a full time, IT Support Technician to join our growing team. The right candidate is a talented professional with a passion to develop their skill set by working with our team. We provide service to companies around the country with a heavy focus on cyber security and virtualization technologies.

Responsibilities:

Must be eager to grow their technological skills to help us maintain our industry-leading position and be passionate about applying their skills to our business model that best facilitates smooth and efficient business operations.
Take on a large amount of responsibility in the company this role will be incredibly impactful for the company and many tasks are to be undertaken by you independently.
Report directly to the CTO of the company. This role will in involve working side by side with our CTO as he will be your trainer!

Daily tasks include:

Client site visits in the NYC metropolitan area
End user support and training
Working alongside our engineering team to deliver white glove service to our clients
Configuring and Managing Windows Servers
Managing systems such as Endpoint Protection and Firewalls
Managing Monitoring Systems and Alerting
Managing the Backups Operations
Roll out OS/Software Security Updates to Servers and Endpoints
Roll out new security measures and enhancements
Provide design, implementation, analysis, and documentation services around server-based computing solutions.

Compensation:

Compensation will depend on experience but is extremely competitive with an incentive-based bonus plan available.

We also have an excellent health benefit plan along with vision and dental.

Salary range for this position is $50,000 to $80,000 per annum.

Requirements

Knowledge of virtualization technologies such as server virtualization
Knowledge of Microsoft server and workstation operating systems, registry settings, DNS/DHCP, TCP/IP networking, and firewalls
Experience with disaster recovery and regaining access and functionality to IT infrastructure a plus
Experience working with Microsoft Active Directory
Experience interacting with end users to provide technical support and gather feedback
Ability to present solutions that were designed and implemented to high level management
Proven track record of meeting deadlines along with associated deliverables
Strong verbal communication and documentation skills
Desire and ability to learn new technologies and the ability to multi-task to deliver services using various technologies to multiple companies
Experience working with different size firms (including small companies of less than 50 users to large companies of more than 1000 users) and data center environments

Pluses:

Working knowledge of VDIs
Experience working with monitoring and management solutions such as NOC software and PSAs
Experience with Microsoft Exchange, SQL, Office Communications Server
Experience with Cisco based solutions such as router/switch implementation and VoIP based solutions
Knowledge of Disaster Recovery and Business Continuity best practices
Experience with SSL VPNs
Scripting or programming experience

Benefits

Competitive Salary
Health Insurance
Dental/Vision Plan

GEM Technologies

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