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We are actively seeking an IT Support Technician. The responsibilities of this position include responding to technical queries and issues, resolving problems in a timely manner, and providing technical recommendations. Ultimately, a good IT Support Tech should be able to display excellent problem-solving skills and a solid knowledge of IT solutions.

In this role daily, you will provide exceptional customer service in person, via phone and email as appropriate. You will need to resolve help desk issues including fixing hardware and software issues. You will also perform user administration duties.
Type: W2 contract to hire
Location: Fort Worth (hybrid)

Desired Skills

• Superb communication and the skills to interact with end users in a friendly and professional manner.


• Knowledge of ticketing software.


• Good general knowledge of common hardware, apps, software and operating systems.


• Bachelor's degree in Information Technology or Computer Science.


• Three years' work experience as an IT or Desktop Support Technician.


• Familiarity with networking systems and protocols.


• Knowledge of remote desktop support systems including TeamViewer.


• Experience with ticket software

At Advantage, we have Health, Dental and 401K offerings

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.