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The Orlando College of Osteopathic Medicine (OCOM) is seeking a highly skilled IT Systems Coordinator to join our dynamic technology team. Reporting to the Director of Information Technology, the IT Systems Coordinator is a tech-savvy professional with a passion for ensuring a seamless digital experience in a higher education environment. This position requires a strong background in managing Apple environments, Google Workspace, Zoom, and Cisco Meraki administration, mobile device management, inventory management, knowledge of lecture capture software, and a commitment to providing top-notch support.

Key Responsibilities:

• Apple Environment Expertise: Lead the management and optimization of our Apple technology ecosystem to enhance productivity and innovation across the college.
• Google Workspace Administration: Oversee and maintain Google Workspace to support effective collaboration and communication among staff and students.
• Zoom Administration: Ensure a reliable and efficient Zoom environment for virtual learning and meetings. This includes standard, Zoom Room, and Zoom Phone account management.
• Mobile Device Management: Administer and maintain our mobile device management system to secure and manage mobile devices effectively. Experience with Mosyle is preferred.
• Lecture Capture Management: Administer, manage, and support software and hardware used for lecture capture. Experience with Echo360 or Panopto is preferred.
• Cisco Meraki Management: Administer, monitor, and support IT infrastructure using the Cisco Meraki Dashboard, troubleshooting and escalating issues as they arise.
• Inventory Management: Assist IT Support Manager with tracking of hardware and software assets, ensuring proper allocation and maintenance.
• Technology Support: Provide timely assistance to end-users, addressing technical issues, and resolving support inquiries within scope of job description.
• Instructional Support: Provide instructional material including How-Tos, best practices, and general methodologies/guidance to students and employees to support systems in scope of job description.
• Printing: Experience managing and configuring networked printers using a print management system, preferably Papercut.
• *Crestron/Extron: Any experience configuring and troubleshooting Crestron/Extron is preferred but not required.
• Strategize with the Director of Information Technology to meet technology goals and objectives.
• Ability to work independently as well as function effectively in a team and within a diverse group of people.
• Detail-oriented and willing to work in a changing environment including researching new ways of accomplishing tasks, participating in training sessions, being a self-starter and team player, and willing to assist in other areas as needed.
• Uphold and abide by OCOMs policies and procedures, including, but not limited to Title IX, HIPAA, and FERPA guidelines.

Requirements

• Bachelor's degree from an accredited college or university in a related field is required. Graduate degree or advanced certification is preferred.
• Minimum of four (4) years of experience in systems administration. Experience in higher education is preferred.
• Extensive experience with Apple technology management.
• Highly proficient in Google Workspace and Zoom administration.
• Strong knowledge of mobile device management. Knowledge of Mosyle is preferred.
• Excellent problem-solving and communication skills.
• Proven ability to work collaboratively in a team-oriented environment.
• Must be local to the Central Florida area or willing to relocate at own expense.
• Must be authorized to work in the United States.

Core Competencies

• Strong interpersonal skills and enthusiasm to contribute to employee and student growth and development.
• Leadership abilities.
• Strong team management skills.
• Strong oral and written communication skills.
• Excellent public speaking skills.

Benefits

• Starting salary: $80,000
• Position start date: January 2nd, 2024
• Comprehensive healthcare and retirement benefits including Medical, Vision, Dental, and 401k match.
• Paid time off.
• Professional development and continuing education opportunities to support your career growth.
• A supportive and collaborative work environment.

This job description provides a general outline of the duties and qualifications of the position. Other duties, responsibilities, and activities may change or be assigned at any time, and this description may be amended at any time. It is not intended to limit normal change and growth nor prevent employees from working to ensure the success of our endeavors.

The mission of the Orlando College of Osteopathic Medicine is to train caring and competent osteopathic physicians who will have an impact on the Central Florida community, our nation, and our global community. Join our IT team and contribute to our mission of excellence in education.