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Job Title: IT Systems Engineer

Location: Remote

Length: 3 months, extended quarterly, possible contract to hire

**must haves: 8+ years in IT, around 3-4 as system admin. Vulnerability patch management experience, SCCM, JAMF, scripting experience.

Responsibilities:

• Provide support, maintenance, and configuration for both internal and external customer-facing production systems, such as web and software servers
• Coordinate change management processes between IT teams
• Manage monitoring for critical and customer-facing systems
• Promptly respond to critical alerts and collaborate with the relevant teams to resolve, investigate, and document solutions
• Plan, lead and participate in IT-wide projects
• Install, update, maintain and configure applications and systems to support Imperva's IT Employee Technology team
• Review and resolve incident and problem tickets
• Lead postmortem and root cause analysis processes for outages
• Assist with escalations from the different IT teams and end-users
• Evaluate products, perform vendor analyses, and provide recommendations on new technology
• Collaborate within IT to create and update policies and procedures
• Participate in a rotational 24x7 on-call coverage to handle and resolve urgent issues
• Collaborate with the Information Security, Networking, and Infrastructure teams to design and maintain secure technology at all times
• Train and mentor other IT team members
• Stay abreast of new technologies
• Qualify security reports using clear guidelines
• Coordinate security incident response activities with affected teams to do the right thing for our customers and our organization
• Be a resource for information about security tools, trends, methodologies, and best practices for securing systems and services
• Ensure security technologies are actively managed and leveraged to the fullest extent possible
• Assist with security investigations and eDiscovery requests
• Assist with security awareness content and training
• Preform Monthly security patches installation and reboot cycle during off-hours.

Required Skills:

**MUST HAVES GIVEN ON CALL WITH MANAGER: SCCM, JAMF, security patch management, project management experience, 8+ years of sys admin/high level IT experience.

• Required: Minimum 8-10 years system administration experience supporting complex IT environments
• Critical thinking in complex environments with exceptional troubleshooting skills
• Detailed knowledge and experience with Windows Server, Windows 10 OS, MacOS, and Linux, including designing, installing, configuring, and maintaining such systems
• Proven knowledge in SCCM, creating packages, testing, deploying and running windows update cycles.
• Knowledge of server virtualization technologies such as VMware, Hyper-V and AWS Workspaces
• Demonstrated ability to create clear and concise technical documentation
• Knowledge and experience with technologies and tools including but not limited to Active Directory, Azure AD, Microsoft 365, G-Suite, DHCP, DNS, LDAP, ADFS, DFSR, SCCM, MS Intune, JAMF, Event Viewer, TCP/IP, SMTP, and SSL
• Demonstrated ability to interact with endusers to evaluate and solve problems
• Experience configuration and maintaining of monitoring tools such as Nagios, Site24x7, and PagerDuty
• Quickly learner and comprehend new technical information
• Experienced in scripting for Windows or Mac (big plus); PowerShell, shell, Python
• Working experience in an ITIL environment
• Excellent written and oral communication skills
• High organization skills with the ability to manage multiple initiatives at a time
• Must be a team player