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Job Title: IT Team Leader/Supervisor Custom Applications Operations (Remote)

Location: Atlanta, GA

Duration: 12+ Months

Job Type: Corp-Corp / 1099 / Contract W2

Rate:$50/hr on C2C

Client: State of Georgia

Interview Type: Either WebCam or In Person

Job Description:

Under limited supervision, ensure the Georgia Department of Transportation's (GDOT) applications operate effectively and efficiently. The successful candidate will be responsible for supervising, guiding, and instructing the day-to-day operations of the staff. Ensures stated services and efficiency goals are met. Serves as a high-level subject matter expert, providing authoritative guidance for professional staff and supporting the software life cycle for the agency's applications, emphasizing activities and task prioritization.
This position will manage a team of 8-10 software engineers, product software engineers, and support specialists responsible for GDOT applications and work with multiple applications.This role may serve as Custom Applications Operations Team Lead/Supervisor.

Responsibilities:

Lead and manage a team of IT consultants/staff by providing guidance, support, and training as needed.

Monitor and analyze the performance of the IT team, ensuring that support requests are handled efficiently and effectively.

Develop and implement best practices to ensure our IT enterprise applications are supportable and maintainable.

Ensure that customer SLAs are met on a daily, monthly basis

Evaluate and recommend software solutions to improve the ability to support GDOT's IT enterprise applications.

Work with other teams and offices to ensure that the IT support team is providing the necessary support tommeet the needs of GDOT.

Coordinate and troubleshoot technical issues and guide the IT team in resolving complex technical problems.

Interview candidates and hire qualified individuals to fill open roles within the department

Generates daily, weekly, and monthly reports requested by both internal and external clients and GDOT IT,Management

Develops and mentor staff to a high level of competency

Handles issues of a highly technical nature and challenging calls from clients

Participates in defining key performance indicators (KPIs) to evaluate the efficiency and effectiveness of the function and process. Continually monitor KPI performance and identify improvement opportunities, ensuring groups resolve tickets.

Monitors staff performance and schedule adherence to improve efficiencies, identify training opportunities, and ensure proper coverage.

Remains current on internal procedures and external client requirements

Minimum Qualifications

Bachelor's degree in Computer Science and Information Technology or a related field

Technical certifications preferred

Five (5+) years of experience in an IT management role, IT technical lead role, or Project management role

Preferred Qualifications

5+ years of experience supervising or leading a support team

Experience in custom applications or Experience with customization in Commercial-off-the-shelf (COST) products

Developed applications in .NET technologies with Kendo UI Telerik, C#.net, Web API, REST API, JSON, SQL Server, Oracle, XML, HTML5, Angular JS

Experence with ServiceNow ITSM

Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM)

Ability to resolve issues and exhibit strong initiative

Excellent planning, training, and follow-up skills and analytical abilities

Strong problem-solving and analytical abilities.

Strong project management and leadership skills.

Skill Matrix