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**This position is based onsite in Tulsa, OK.**A bit about usPatchRx is on a mission to fundamentally improve the patient experience with taking prescription medication. Our service gives providers a clear understanding of their patients medication compliance and enables them to make timely interventions. The increased transparency provided by our platform results in better healthcare outcomes for patients, and a more efficient healthcare system for our country.We believe that our team is taking part in a historic shift in the way we take medication, understand medication use behavior, and build healthier communities around the world. Were happy youre here, we look forward to meeting you!Your responsibilities Provide technical support to organization: Communication via phone, online, and/or in person Prioritize tickets by affected users, SLA, and business impact Resolve issues and requests via ticket system in timely manner Contribute to updating internal support docs Provide updates to other technical staff on issue resolution Assist with new, remote employee onboarding and support: User creation, deactivation, and password resets New PC deployments and MDM setup Assist in maintaining asset management records Performs maintenance and updates: Microsoft Windows / MacOS Network configuration Peripheral and embedded device updates Diagnose and resolve user or system issues including: Wi-Fi/WAN/LAN network connectivity issues in a variety of user environments Peripherals Monitors, mouse, keyboard, tablets Business telecom/VOIP VPN and Remote Desktop Anti-Virus, Malware Multi-Factor Authentication Identify and escalate browser and web app issues Diagnose system issues including: Digging into logs and data to identify outages Monitor dashboards to assist in identifying faults Assist engineering team in identifying root causes RequirementsMust haves: Excellent organizational skills Clear verbal and written communication Familiarity with bug-tracking / ticketing systems +1 years experience supporting remote workforce and remote troubleshooting Working knowledge of Windows, MacOS Good understanding of networking concepts, including bluetooth Basic knowledge of security best practices Experience with Google Workspace Experience setting up/troubleshooting VOIP or telephony apps, e.g. DialPad or RingCentral Nice to haves: Prior healthcare experience Experience supporting embedded devices Mobile device (iOS) support Scripting, SQL, or other coding skills Knowledge of AWS Additional IT certifications BenefitsYoull love working at PatchRx because...We explore. We believe that exploring the world around us helps us find connections between disparate things and spurs innovation. We have a generous vacation day policy which well encourage you to use to travel, rest, and explore the world around you. We invest in your life. We want to provide you with resources to meet your needs both in and outside of work. We offer fully remote work for those interested, provide up to $1,500 in stipends to make working from home fun and productive, and provide generous PTO, health, vision, dental, student loan repayment, and HSA benefits. We want you to grow. We are a team that supports each others professional and intellectual growth. Youll have access to regular opportunities to learn from teammates and invest in your professional development with up to $1,000 per year for employees to pursue paid classes, certifications, and opportunities relevant to your work at PatchRx. We offer highly competitive compensation packages. Our team is our most valuable asset. We want everyone who works for us to feel fairly compensated for the impact they bring to our mission. That means we allow you the flexibility to adjust the equity to cash ratio in your package while providing full benefits and taking your cost of living into account.