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Job Requirements:
We're looking for a person with a minimum of 5 years of experience in desktop engineering or large enterprise End User Support.
This person must be highly motivated and have a broad and in-depth knowledge of wide technology concepts and systems.
This person would be expected to handle a large workload in a busy environment.
Strong communication skills both written and verbal are essential for this position.
This person will need to work well on a team and collaborate with other technology teams to resolve problems.
A candidate must possess superior knowledge and skill in the following areas
Duties:
Strong knowledge of Microsoft operating systems specifically Windows 7 and Windows 10
Virtualization experience: Install, configure and manage VMware & VDI Environment
Image creation and operating system configuration using SCCM and MDT
Application packaging and deployment
Support and administration of Microsoft Active Directory environments
Evaluates hardware and software, including peripheral, output, and related equipment
Troubleshoots complex end-user computing problems by determining root cause and proposing solutions
Develops and implements testing strategies and document results
Evaluate, POC and plan the deployment of products
Experience with O365 and Office 2016 Pro Plus Suite installation and configuration
Maintains current knowledge of relevant hardware and software applications as assigned.
Engage stakeholders to ensure responsibilities are completed in a timely manner
Basic break fix and printer support
Support and maintain MDM environment using Airwatch and InTune
Working knowledge of MacOS, iOS, and Andriod OS
Qualifications:
Excellent verbal/written communications skills in order to interact with technical and business colleagues
Experience in support technical environment, specifically in a +2,000 Plus end user environments
Strong understanding of basic networking concepts and LAN administration
Strong PowerShell or bash scripting and automation experience
Firm understanding of ITIL processes and Incident Management through Service Now
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