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Job Summary: Trained in multiple technologies to provide manufacturing critical support for devices, printers, networks (including wireless), applications, and VoIP phones for a plant site.
Roles and Responsibilities:
Be hands-on support for any site/mfg. issue resolution and improvement needed.
User Support:
o Responsibilities range from installation, diagnosing, repairing, maintaining, and upgrading computer hardware, peripherals and equipment to ensure optimal workplace performance.
o End to End support of User and local escalation for problem resolution
o Support of Change Management impacting Users
Network (including wireless): Assist with troubleshooting local and wide area network problems. (e.g., HW support, console to device, check status and performance.)
Server: Assist with troubleshooting, maintenance, and repairs. (e.g., HW support, Manage Backups, check status, and performance)
Phones (VoIP):
o Install, configure, support VoIP
Mobility devices:
o Configure and support company cell phones with MDM.
Desktop: HW support, problem resolution, special SW install & support, vulnerability mgmt., KB updates, Compliance mgmt., and inventory mgmt.
Lab & Mfg. Critical Application and Computer Support:
o Disaster/Data Recovery for Critical/Lab PC's (e.g. PCN/OMN Computers)
o Process Control support (e.g. Security patching, hardware and network support)
Application Support:
o Office365
o Access 97-2016 (Mfg. dB support)
Site Desktop Special Project Leader/Coordinator
Printers:
o Responsible for procuring, configuring and supporting non-Ricoh critical printers.
o Provide SW support and site contact for Ricoh devices.
Security: Manage compliance and response to Security issues and requirements for client devices
Develop and maintain systems documentation and procedures
Must be able to lift 50 lbs.
Position Requirements
Formal Education & Certification
Two-year Information Technology degree from an accredited post-secondary school or at least two years' experience supporting more than 200+ networked devices in a commercial setting.
CompTIA A+ or similar certification preferred
CompTIA Network+ or similar certification preferred but not required.
Must be/stay up to date with current computing technologies and trends.
Must be available for emergency, off-hours (24X7), and call-in support as necessary to keep manufacturing critical systems running.
Knowledge & Experience
Demonstrated ability to support and maintain computers and networked devices.
Demonstrated working knowledge of current computing and communications devices and protocols
Advanced knowledge and hands on experience with Microsoft Office and Office 365.
Analytical and problem-solving abilities, with keen attention to detail
Experience working in a team-oriented, collaborative environment
Personal Attributes
Strong interpersonal, customer service, and relationship-building skills.
Strong oral communication skills.
Strong ability to learn
Strong ability to navigate resolution of complex issues
Ability to present ideas in user-friendly and easy-to-understand way
Self-motivated
Varite Inc
