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BillingPlatform is an industry-leading, fast-growing SaaS company. Our decision to build a world-class revenue lifecycle management platform was driven by the belief that all industries face disruption with respect to how they monetize goods and services. Leveraging successful years of product development and customer feedback, and partnering with leading private equity partner Columbia Capital, we built the industry's most powerful, cloud-based revenue management platform able to automate the entire workflow from quote to cash (CPQ, mediation, billing, invoicing, revenue recognition, payment, and collections), providing enterprises a flexible and scalable platform to monetize the customer relationship using virtually any variable.

Three years in a row, we have placed on the Deloitte Tech Fast 500 as one of the fastest-growing companies in North America, and as the undisputed leader in Forrester Waves 2023 Wave report on SaaS Recurring Billing Solutions. We are also members of the Inc. 5000 for two years in a row. We are recognized as a leader by industry analysts and the Fortune 500. Our values-based culture centers around collaboration, innovation, and transparency. We seek bright, enthusiastic, and creative professionals looking to be part of an incredible team focused on challenging the status quo and driving transformational value to customers.

BillingPlatform is seeking an Implementation Consultant who will perform a role of guiding our customers through their implementation lifecycle. Including driving business requirement discussions, negotiating sign-off, configuring the product, delivering demos, and documenting testing results for various Customer implementations. Daily activities will include leading customer-facing sessions, understanding business requirements and desired business outcomes, driving best practices, building solutions based on system design, working closely with internal team members, and communicating status and issues with internal and external stakeholders.

Responsibilities

• Interact daily with business users to understand business processes and key requirements, proactively working to resolve client issues
• Drive business process redesign conversations, keeping best practices in mind
• Document current and future business process flows
• Create technical documentation, including ERDs, data flow diagrams, and business process flows
• Participate in the creation of clear, concise, and complete functional specifications and requirement documents
• Participate in the analysis of system specifications and use analysis/diagramming tools to represent business/ technical processes
• Perform application configuration, testing, and evaluation to ensure quality and consistency
• Maintain an understanding of third-party systems and cloud integration tools and methods
• Train user personnel in the use of BillingPlatform
• Identify data and system gaps
• Prepare and perform data conversion requirements
• Work directly and effectively with client implementation team
• Assist project managers with documenting and understanding project implementation tasks
• Analyze and update the configuration of the Billing Platform application to address the business requirements
• Lead both in-person and remote sessions with key client stakeholders from business or technical audiences
• Work effectively with onshore and offshore configuration teams
• Industry-related SaaS billing experience will be considered as an advantage

Requirements

• 6-8+ years experience in the field of Business Systems and IT as a functional analyst, ideally implementing Quote-to-Cash and billing solutions (Oracle CC&B, NetSuite, Dynamics CRM, Salesforce, Apttus, etc.)
• Excellent troubleshooting, analysis, and problem-solving skills
• Bachelor's degree in Computer Science, Engineering, Business or closely related field or equivalent experience
• Experience in and an understanding of the billing and monetization landscape
• Ability to effectively prioritize and escalate issues as required
• Excellent written and verbal English communication skills
• Strong experience with business systems, databases, and reporting tools
• Experience in business analysis work related to implementing systems in the Q2C ecosystem
• Ability and willingness to learn new processes and technologies
• Solid organizational skills, including attention to detail, multi-tasking, and working effectively under pressure
• Excellent interpersonal skills to effectively communicate with cross-functional teams, technical and non-technical personnel
• Exceptional problem solving and negotiation skills. Ability to successfully negotiate and collaborate with others who may have different skill sets, backgrounds, and positions within and external to the organization
• Motivated and independent individual that has the ability to learn quickly through hands on experience
• Ability to travel up to 25%

Benefits

Join one of the fastest-growing companies in the United States

Receive competitive compensation that includes a robust benefits packagemedical, dental, vision, LTD, HSA, FSA, free virtual mental health counseling, and many perks related to health and wellness provided by our medical carriers

Medical insurance coverage is effective on the first day of employment

401(k) match that is 100% immediately vested

Discretionary and charitable time off program

Home office setup allowance

BillingPlatform provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.