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Job Summary:

• The purpose of this position is to provide adult and pediatric phlebotomy service to the inpatients served by the OHSU Hospital and Clinics and Doernbecher Children's Hospital.
• This person works closely with the Phlebotomy team and other inpatient departments to ensure immediate, courteous, and comprehensive responses to requests for service, or concerns about specimens and related matters.
• This person maintains a professional and customer service oriented focus at all times. The employee in this position promotes OHSU's mission statement by delivering high quality, cost effective, family-oriented service.
• All tasks and duties are performed with support and oversight by the Phlebotomy Management Team.
• This position helps to create a collaborative environment by integrating education, research, and clinical leadership.

Key Responsibilities & Performance Standards

Inpatient Specimen Collection And Processing

• Collects SCHEDULED, ROUTINE, COLLECT NOW, AND TIMED DRAW specimens from inpatients using approved specimen collection methods. This includes following the policies and procedures as found in the Phlebotomy Procedure Manual on the MCN Policy site. * Performs venipuncture using approved procedures on adult and pediatric patients on inpatient units. * Assists coworkers as needed. * Correctly identifies patients using two patient identifiers, scans barcoded inpatient ID Band, and labels tubes by the bedside.
• Greets patients and interacts in a professional, courteous manner.
• Collects on-demand and timed specimens from inpatients as directed. * Collects scheduled draws at due time or earlier.
• Reviews Rover for Taken draws and triages urgent draws (link removed) * Documents collections, cancellations, notes, and moved draws. * Correctly executes downtime procedure for equipment and Epic failure. * Ensures timely transportation to lab of all collected specimens.

Clerical And Customer Service Functions

• Answers Vocera messages and calls, aids with clarifying orders, notifying clinics or inpatient floors of specimen problems, etc. * Communicates clearly and accurately with staff and patients * Does whatever is reasonable to meet the needs of the customers.
• Demonstrates high level customer service to both internal and external customers through timely responsiveness to customer needs, including ensuring client satisfaction through friendly professional communication, appropriate greeting, excellent telephone skills, timely handling of specimens and paperwork, and thorough problem-solving. * Interacts with all other professional staff in a courteous and helpful manner.

Other Duties

• Assist with outpatient clinic draws, stocking, and cleaning as requested. * Keep work area and carts clean, organized, and free of expired supplies. * Stock carts and draw booths. Moves inventory and supplies as needed from stock room to phlebotomy area and actively participates in Kanban inventory control.
• Follow timekeeping procedures. * Prioritize work according to established procedures. * Transport specimens to laboratory via pneumatic tube or XT Online transportation system. * Attend and participate in section meetings as required. * Completes required CE and compliance requirements (2 hours per year). * Follow department and hospital safety procedures.
• Carry out job responsibilities in an ethical, effective, and professional manner.
• Report potential compliance problems using the reporting processes as outlined in the Code of Conduct. * Model ethical and appropriate behavior, professional standards, compliance, and personal integrity. * Participate in training programs. * Understand and comply with the Code of Conduct, OHSU and departmental policies and procedures, applicable rules, regulations, etc. * Perform other duties as assigned by Manager, Supervisor, or Lead Worker

Teaching And Training

1. Trains student interns, new phlebotomy employees and other hospital employees in all aspects of phlebotomy.

Required education: