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ABOUT US:




Bain & Company is a global consultancy that helps the worlds most ambitious change makers define the future.




Across 65 cities in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise, and insight to organizations tackling todays urgent challenges in education, racial equity, social justice, economic development, and the environment. We earned a platinum rating from EcoVadis, the leading platform for environmental, social, and ethical performance ratings for global supply chains, putting us in the top 1% of all companies. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.







WHO YOU'LL WORK WITH:




NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS, and on every step of the customer journey.




With NPS Prism you can see where youre strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition.




Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the worlds best places to work. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.







WHAT YOU'LL DO:




This role reports into a Manager level supervisor.




In this role you will be a member of the client facing Commercial NPS Prism team. You will be responsible for working with the Commercial team, Product team and Bain case teams and Partners to support Prism sales conversations and pipeline objectives, support our clients in adopting Prism, and manage operational elements of the Prism commercial process. Successful candidates will have the ability to thrive in a fast-paced, dynamic environment and be comfortable balancing on a variety of asks and workstreams in parallel.

Key drivers to success in this position are becoming an expert on Prism product knowledge, competitive CX insights, and attention to detail in creating all materials and running operational aspects of the Prism customer success and sales.










Essential Functions:

Support customer success and adoption efforts for the region





Analyze large datasets and drive the story building of CX insights for clients

Develop CX insights and materials that bring those stories to life for clients to showcase the value of Prism

Participate in client conversations with Client Engagement Managers (CEMs) in region to deliver insights and support clients in use of the tool

Support client training and adoption needs in conjunctions with the CEM(s) including developing training materials and delivering training as needed

Execute bespoke cuts of Prism data as requested by the clients and approved by the region CEM(s)

With support from your Sr CEM, develop CX insights and materials that bring those stories to life for prospective Prism clients to showcase the value of Prism

Manage the tracking and updating of the sales pipeline to ensure visibility and highlight progress





ABOUT YOU:




Required





4+ years of experience in consulting, customer insights, data analytics teams or data-heavy client facing roles

Outstanding client service skills: responsive, proactive, empathetic and detail-oriented

Strong interest in customer experience, loyalty analytics and applying strategic marketing to drive business results

Demonstrated ability to derive insights from complex data

Comfort in working with large data sets to execute analysis (in Excel and Tableau preferred)

Excited about data and managing large data sets

Attention to detail and top-notch delivery standards for clients

Thrives in an entrepreneurial environment: you are proactive, a self-starter, and adaptive and can handle changing priorities

Strong communications skills and proven track record of collaborating across teams and organizations





Irrespective of an individuals specific background, the successful candidate will be:





Collaborative someone who knows how to work with and through others to drive results and make change happen, as well is customer service orientated

Entrepreneurial, proactive, and productive - someone who knows how to prioritize what needs to be done and rallies colleagues to get things accomplished; roll up the sleeves type of attitude

Bright both insightful and creative, with strong problem-solving skills and pragmatic, with a practical, real-world sense of what is actually do-able. Possesses an affinity for data-driven insights to make decisions

Clear and compelling in his/her oral and written communication skills; engaging and concise with interpersonal presence; adaptable across executive, technical and NPS Prism audiences

Energetic, with drive, enthusiasm, and natural skills in relationship development

A great colleague and teammate - passionate about the task at hand and fun to be around; someone with whom NPS Prism team members and clients go out of their way to work

















WHAT MAKES US A GREAT PLACE TO WORK:




We are proud to beconsistently recognizedas one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked #1 on Glassdoor's Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 13 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work fordiversity and inclusion, women, LGBTQ and parents.