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Insurance Operations Specialist





Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. More than 10,000 of the industrys brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an

Insurance Operations Specialist

at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 180 offices across North America, we combine the personalized service model of a local consultant with the global resources of the worlds leading professional services firm, Marsh McLennan (NYSE: MMC).


A Day in the Life


We are currently seeking an

Insurance

Operations Specialist

to become an integral part of our Operations Excellence Team. This role involves comprehensive support across different departments, including health and benefits, business insurance, and, notably, personal lines. The primary focus will be on personal lines insurance, yet the candidate will engage with multiple lines of business, contributing to operational efficiency and process improvement throughout the organization.


As our Operations Specialist on the Business Insurance Insurance team, you'll take part in


Developing, documenting, and training process improvements
License and Appointment Management: Assist with managing carrier appointments for licensed individuals.
Assisting with producer-split agreements and cross-selling initiatives
Data Management and Reporting: Obtaining, processing, and interpreting data from multiple agency management systems to produce coherent reports that drive business decisions
Assist with managing vendor payable invoices.
Continuous Process Improvement: The ability to identify, discuss, and implement process improvements, with a strong emphasis on efficiency and effectiveness.
Perform global changes upon request, adjusting operations and procedures in response to business needs.
Compliance Process Development: Assisting with or leading the development of compliance processes, ensuring they are comprehensive, enforceable, and in line with current industry standards and best practices.
Assist with or manage updates and changes to carrier logins, licensing, contracts, etc.
Assist with management system updates and changes.


Our future colleague.

Wed love to meet you if your professional track record includes these skills:

High school diploma or equivalent
At least one year of insurance agency experience
Proficiency with MS Office, including Excel (strong proficiency with Pivot Tables)
Strong analytical skills, including critical thinking, data analysis, and research.
Big picture thinker, sees the whole value chain of the customer experience.
Strong verbal and written communication and presentation skills
Ability to collaborate cross-functionally.
Self-motivated individual who is very detailed oriented, thorough, and organized

These additional qualifications are a plus, but not required to apply:
Bachelors degree or higher
Active and Current 2-20 insurance license
Experience with EPIC, Sagitta, and/or Image Right
Experience with Power BI.

We know there are excellent candidates who might not check all of these boxes. Dont be shy. If youre close, wed be very interested in meeting you.


Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. Weve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:
Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Hybrid and flexible work
Charitable contribution match programs
Stock purchase opportunities
Competitive compensation
Entrepreneurial leadership
Unmatched, scalable resources
Committed to core values
Inclusive culture

To learn more about a career at MMA, check us out online: (link removed) or flip through our recruiting brochure: (link removed)

Follow us on social media to meet our colleagues and see what makes us tick:
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We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.


Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.


Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.














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