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Intake Counselor Sacramento Location: US-CA-Sacramento Email this job to a friend
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POSITION TITLE: Intake Counselor REPORTS TO (TITLE): Director of Patient Services DESCRIPTION OF POSITION: To evaluate the needs of prospective patients and phone callers and ensure their referral to the service or resource that best addresses those needs. KEY RESPONSIBILITIES: - Responds to telephone and face-to-face inquiries from persons seeking mental health care or information about mental health-related services.
- Through a systematic process of interaction with patients, the patient's significant others, and the appropriate health care providers, collects and analyzes data regarding the patient's physical, psychosocial, environmental, self-care, educational, spiritual, cultural and anticipated discharge needs; determines patient's alcohol or drug toxicity; identifies signs of withdrawal; conducts screenings or evaluations to determine needs from treatment.
- The care and treatment of the patient are rendered in a competent manner and are based on current chemical dependency and psychiatric nursing/clinical knowledge and standards; care is evaluated against the goals and plan of care and is revised as needed and appropriate to the patient.
- Facilitates the patient's access to the appropriate level of care and treatment.
- Assumes responsibility in maintaining a safe, orderly and therapeutic physical environment for all patients.
- Establishes and maintains effective working relationships with physicians and health professional affiliates, healthcare facilities, and nursing staff.
- Demonstrates good skills in assessing client's crisis and clinical indicators via phone and in-person and documenting such on a call sheet and scheduling assessment as clinically appropriate.
- Prepares written report of evaluation results in a timely manner (immediately following completed screenings and evaluations) and includes recommendations for the level of care and treatment needs.
- Makes appropriate interventions during evaluations, and crisis situations with patients, family/friends and other professional staff.
- Evaluates the need for involuntary hospitalization to ensure the safety of client and others.
- Enters the data of calls and evaluations in the computer system in a timely manner.
- Assists clients who are not admitted into a program with follow-through of clinical referrals and recommendations.
- Provides pertinent clinical information to physician and program staff who will be reviewing the patient to ensure a smooth transition for the patient.
- Distributes documentation of admissions to the Business Office, Admitting Unit and the Utilization Review Department.
- Maintains knowledge of the developmental tasks and sociological theories of pertinent age groups.
- Maintains knowledge of legal guidelines pertaining to Emergency Medical Treatment & Labor Act (EMTALA)/Consolidated Omnibus Budget Reconciliation Act (COBRA) and abuse/neglect reporting.
- Communicates with managed care organizations to obtain insurance pre-authorizations in a timely manner.
- Stays abreast of organization's programs and services.
- Participates in activities which enhance professional growth and development.
- Performs related duties, as requested.
- Upholds the Organization's ethics and customer service standards.
Requirements Knowledge and Experience: - Licensed Marriage Family Therapist (LMFT), Licensed Clinical Social Worker (LCSW), Licensed Professional Clinical Counselor (LPCC) or registration with the CA Board of Behavioral Sciences (AMFT, ACSW, or APCC), Registered Nurse
- If the incumbent is not licensed or registered as outlined above, he/she must possess a graduate degree in Social Services, Marriage & Family Therapy, Psychology, Counseling, or a closely related field and receive ongoing clinical supervision from an individual who possesses one of the above referenced licenses.
- Current Cardiopulmonary Resuscitation (CPR) certification, or within 30 days of hire.
- Crisis Prevention Institute (CPI) obtained within 30 days of hire
- Inpatient experience preferred
- Familiarity with continuum of care and clinical terminology
Skills and Abilities: - Maintains confidentiality of patients at all times
- Knowledgeable of patient rights and laws pertaining to mental health
- Assessment and intervention skills
- Persuasive manner and skills in overcoming denial and resistance to treatment
- Ability to concentrate on task in high traffic areas
- Ability to deal with crisis and potentially combative patients while maintaining personal and emotional equilibrium.
- Sensitivity to, and willingness to, interact with persons of various social, cultural, economic and educational backgrounds
- Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint)
- Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines
- Strong written and verbal communication skills
- Ability to work independently and as part of a team
- Good judgment, problem solving and decision-making skills
- Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others
- Ability to work in a fast-paced, expanding organization
Physical Requirements: While performing the duties of this job, this position is frequently required to do the following: - Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
- Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
- Give and follow verbal and written instructions with attention to detail and accuracy.
- Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.
- Vision: see details of objects at close range.
- Coordinate multiple tasks simultaneously.
- Reach forward, up, down, and to the side.
- Ability to stoop, lift, finger (pick, pinch or type and grasp)
- Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
- Lift up to ten (10) pounds.
Benefits Health Insurance Vision Insurance Dental Insurance 401K Retirement Plan
Pay Scale: $23.82 - $33.23 hourly
Northern California Behavioral Health System
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