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The San Diego Workforce Partnership is the leader for innovative workforce solutions in San Diego County. We fund and deliver job training programs that enable all job seekers to develop the skills and knowledge needed for in-demand careers. Our vision is that every business in our region has access to a skilled workforce and every job seeker has access to meaningful employment. We seek to earn trust and inspire growth in every action we take.

Position Summary

This position is responsible for determining participant eligibility, ensuring all documentation is provided in an organized fashion, and enrolling participants into the WIOA (Workforce Innovation and Opportunity Act) Adult and Dislocated Worker program for participants in the Americas Job Center of (AJCC) California Network (referred to as career centers) located in East County. This position provides intake, coaching to customers on program requirements, eligibility, and application assistance. The position will focus on the designated program, as well as other assigned special projects or programs.

The Work

Intake and Eligibility Oversight

• Coordinates overall online and in-person intake, assessment, and orientation process.
• Determine program eligibility and accurately complete required documentation for enrollment.
• Ensure applicant understands the parameters that specific program offers.
• Demonstrates, maintains, and communicates programmatic policies and procedures.
• Partners and assists Rapid Response Business Service Representative in rapid response orientations and outreach.
• Assists the Training Development Coordinator with participant eligibility for training projects.
• Provide referrals as needed to local partnering agencies through partner portal.
• Provide clear guidance and expectations of customer program participation.
• Input data collection and update all progress in program designated data tracking systems.
• Maintain an organized database of customers and keep detailed documentation of all enrollments.
• Maintain customer files.
• Serve as an initial point of contact for walk-in applicants.
• Conduct orientation for new customers, as needed.
• Ensure that enrollment goals are met.
• Work with the team on implementing processes that increase positive customer engagement.
• Support off-site events and affiliate/specialized locations.
• Other responsibilities and duties as assigned.

Performance Management

• Ensure that we are meeting 100% of our enrollment goal per quarter.
• Seek enrollments from high barrier/disadvantaged populations.
• Follow guidelines set by the Customer Experience team to ensure that exceptional customer service is provided to each participant.
• Follow the internal policies and procedures that are in the Workforce Partnership's Operations Manual.

System Alignment

• Work alongside the Training Development Coordinator (Training team) to conduct eligibility for training initiatives.
• Work in partnership with the Sector Initiatives team to conduct eligibility for training initiatives.
• Work in partnership with the Business Services team to conduct eligibility for training initiatives.
• Work with partners to conduct eligibility for dual and co-enrollments.

Requirements

What You Bring

• Genuine desire to help people with their employment and education goals Compassion, patience, and commitment to teamwork are essential.
• Associates degree in Education, Social Work, Human Resources, Public Administration, Business Administration, or a related field or equivalent work experience; and at least 2 years experience providing eligibility, determination for program services; or an equivalent combination of education and experience
• Knowledge of WIOA regulations and policies and CalJOBS is helpful, or similar to a public-funded program. Ability to prioritize tasks and document visits and contacts.
• Bilingual preferred
• Demonstrated telephone, computer, and written communication skills.
• Ability to communicate effectively with people of all socioeconomic and situational backgrounds.
• Experience in external agency coordination.
• Comfortable presenting information and educating small groups.
• Ability to provide optimal customer service, to include acting as a customer advocate, utilizing a customer-centered approach.
• Ability to maintain flexibility as required by the contractor.
• Experience in external agency coordination.
• Demonstrated history of setting goals and achieving results.
• Skilled at leading timely completion of multiple projects in a fast-paced environment.
• Outstanding ability to identify new methods, better approaches, and integration of other ideas.
• Willingness to engage in department and organizational-wide efforts.
• Excellent customer service skills and executive presence.
• Excellent verbal and written communication skills with exceptional attention to detail.
• Passionate about and able to clearly articulate the Workforce Partnerships Mission and Vision.
• Skilled in the use of Microsoft Office Suite and comfortable with exploring innovative technology to increase effectiveness of program deliverables.

Benefits

Our Values

Collaboration:

Engaging in inclusive, respectful relationships among colleagues, customers and community that foster the achievement of shared goals.

Excellence:

Driving quality, innovation and measurable outcomes through a customer-centered focus and a high-performance culture.

Stewardship:

Strategic, efficient, effective use of resources to meet the evolving needs of our customers and community with the highest levels of integrity.

Inclusion:

Taking responsibility for creating a culture where everyone is welcomed, heard, valued, and empowered to fully participate and reach their full potential.

Equity:

Prioritizing those who have been systemically denied opportunity through policies, priorities, practices, and behaviors that result in access to opportunity for ALL colleagues, customers, and communities.

We Love to Take Care of Our Workforce Associates We offer a great work environment, a culture that values individuality and inclusion, collaborative and innovative teams, and a competitive pay and benefits package. Our benefits include the PTO and PTO sell-back program. Generous employer paid benefits (platinum plans), company-paid learning and professional development program, pension plan and 457 retirement plans. Additional employee wellness work driven by diversity, equity, and inclusion (DEI) and activities committees. The salary range for this position is $26.44-27.40 per hour, plus bilingual differential if applicable.

At the Workforce Partnership, we do not just accept difference we celebrate it, we support it, and we thrive on it for the benefit of our employees, and the work that we do in the communities we serve. We are proud to be an equal opportunity workplace for all. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Auxiliary aids and services are available upon request to individuals with disabilities.