Title:                                    Java Engineer (not developer) (Java Committer)

Location:                            McLean, VA

Rate:                                   As per Market

Client Domain:                 Financial/ Banking

 

Position on W2

Top skills:.

·       (link removed)

·       Webservices

·       REST API

·       AWS

·       Splunk/ELK

Troubleshooting project

The Senior Technical Support Engineer will support a wide range of integration with our API products by providing white glove services to businesses and developers. The ideal candidate will possess a unique blend of technical savvy, strategic thinking and customer management skills. She or he will not be afraid to get into the details of the client code. Responsibilities

• Act as the primary point-of-contact for white glove post-launch technical services.


• Manage a portfolio of large businesses and strategic partners.


• Manage and meet key performance indicators and quality metrics for partner integrations.


• Collaborate with in-house development teams and establish and maintain procedures to ensure timely and accurate resolution on customer issues.


• Provide recommendations on optimizing customers integration with our external services and solutions. Ensure the integration implementation follows best practices.


• Maintain close working relationships with the clients.


• Ensure both the client and internal expectations are met.


• Communicate with internal and external partners via Salesforce or other ticketing systems, email, and phone.

Basic Qualifications

• Bachelors Degree in Information Systems, Computer Science, or military experience.


• At least 6 years of experience in supporting large-scale software or services.


• At least 4 years of experience in professional services or technical support roles.


• At least 6 years of experience with OOP concepts and modern programming languages JavaScript, Java, PHP, Python, .net or Ruby


• At least 2 years of experience supporting native mobile apps iOS or Android.


• At least 2 years of experience developing and consuming RESTful web services.


• Excellent communication skills in both verbal and written.

Preferred qualification

• Masters Degree in Information Systems, Computer Science, or Engineering.


• 2 years of experience with Splunk/ELK.


• Salesforce engineer / Development certification(s):

Salesforce Certified Administrator Salesforce Certified Developer Salesforce Certified Platform App Builder

• 2 years of experience with OpenAPI (Swagger) specifications and YAML.


• 2 years of experience deploying and managing applications on cloud-based hosting solutions such as AWS-EC2/S3, Azure, Google Cloud or Heroku.


• 2 years of experience with web services and related standards such as REST, OAuth, JSON, SOAP and WSDL.


• 2 years of experience using Salesforce and Zendesk for customer support.