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JUNIOR OPERATIONS SPECIALIST



The
Operations Specialist
role sits within the Market Strategy & Automation team (MS&A) in Darwin and is responsible for capturing and translating business strategies and provider requirements into Darwin documentation ensuring they align with current and future needs. Using a proprietary version of UML (Universal Modelling Language) for design and document functional requirements.

They also analyse and improve existing and future business processes. Additionally, provides support for UI testing and demo of the products and help manage project scope while applying best practice & becoming subject matter expert in their respective markets (countries around the globe).


THE ROLE & YOUR MISSION



Technical


Initiate and nurture relationships with Global Benefit Carriers (providers), managing standard product interactions, troubleshooting, and documentation processes.

Support the productisation of Carrier (Benefit provider) benefits to facilitate the streamlined implementation and service of Darwin, ensuring efficient and effective solutions for our clients.

Translate intricate Benefit Carrier requirements into precise Darwin technical specifications. Collaborate closely with the Darwin Product and Technology teams, as necessary, capturing standard report formats and ensuring seamless integration.


Quality and reporting


Maintain and update the 'Global Provider and Benefits Database,' ensuring comprehensive coverage of the diverse global market and its compatibility with Darwin.

Keep track of task statuses using designated tools such as JIRA and Confluence, ensuring real-time visibility into ongoing activities.

Respond to ad hoc exercises and issues promptly, demonstrating flexibility and adaptability in handling unforeseen challenges.

Meet Service Level Agreements (SLAs) by ensuring the quality and accuracy of tasks, upholding the company's standards consistently.

Successfully manage workload peaks without compromising the quality of work, maintaining high standards even under pressure.

Collaborate with functional peers to deliver tasks and activities as outlined, ensuring successful completion within specified timelines


Stakeholder management and Project Management


Facilitate end-to-end delivery of small-sized projects, ensuring seamless execution and success.

Initiate and cultivate relationships with Global Benefit Carriers (Providers), managing standard products, reports, processes, and troubleshooting activities to uphold the company's high-quality standards.

Interface with internal and external partners as needed, fostering collaboration to enhance efficiency, client satisfaction, and overall profitability.

Monitor project progress, identify potential risks, and implement mitigation strategies to ensure successful project outcomes.


Continuous Learning and Training:


Attend all mandatory training sessions to enhance skills and stay updated on industry best practices.

Demonstrate a proactive approach towards professional growth by actively engaging in Learning and Development (L&D) opportunities.

Strive to understand the business comprehensively, including the functions of various teams, to contribute effectively to collaborative projects.

Take the initiative to explore avenues for personal and professional development, contributing to a positive and innovative work environment.



YOUR EXPERIENCE & VALUES



Technical


Basic SaaS Knowledge - a fundamental understanding of what SaaS is and how it differs from traditional software.

Basic Data Analysis Skills - familiarity with spreadsheet software (such as Excel) and the ability to perform basic data manipulations like sorting, filtering, and creating charts.

Documentation and Diagramming Tools - proficiency in using tools like Microsoft Word, Excel, and PowerPoint for documentation purposes is essential. Additionally, familiarity with diagramming tools like Microsoft Visio can be a plus.

Attention to Detail - have a keen eye for detail, especially when it comes to documenting requirements and user stories.

Experience in the SaaS, HCM or payroll industry is a plus.


Communication


Comfortable using communication and collaboration tools such as email, instant messaging platforms (like Microsoft Teams), and project management tools (such as Jira).

Demonstrate excellent written and verbal communication skills in English, ensuring clear and concise interactions with stakeholders.

High interpersonal skills and experience level to build and maintain positive relationships with users, fostering a collaborative and cooperative work environment.

Knowledge of flexible benefits terms, payroll, and taxes is a plus.

Excellent written and verbal communication skills in Romanian and English.


Project management


Basic Understanding of Software Development Lifecycle (SDLC) - basic understanding of the software development lifecycle, including concepts like requirements gathering, design, development, testing, and deployment. Knowledge of Agile methodologies, even at a basic level, is a plus.

Demonstrate and maintain high-quality standards, ensuring accuracy and precision in every aspect of the role.

Exhibit flexibility and creativity in work methods, employing innovative approaches to tackle challenges in diverse and demanding situations.

Manage effective delivery by adapting strategies and problem-solving techniques to meet evolving project requirements.

Ability to engage proficiently with technical subjects, capturing complex requirements, translating them for diverse user groups, and maintaining comprehensive documentation to support collaborative efforts.


Work ethics


Demonstrate a proven ability to self-start, taking the initiative to drive projects and tasks forward.

Display determination and adaptability, thriving in a changing, fluid organizational environment.

Exhibit self-motivation, producing high-quality work with minimal supervision.

Pay meticulous attention to detail, ensuring accuracy and precision in analytical and problem-solving tasks.

Developed analytical and problem-solving skills, applying a logical approach to dissect complex issues.

Strive for continuous improvement, honing analytical abilities to contribute effectively to problem-solving initiatives.


OUR BENEFITS & CULTURE



An opportunity to work in a fast-growing, innovative company with lots of room for progression and career growth;

A fail-friendly environment that encourages learning and initiative;

A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary);

30+ days off (25 legal days off, 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget);

Performance Bonus scheme

Matching charity contributions, charity days off, and the Pay it Forward charity challenge;

Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance;

We champion flexible working, and our mission is to help you find YOUR work-life balance, whether that's standard working, flex-time working or working from home.

As a company, we are committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. Our teams will jointly identify at least one anchor day per week on which the full team will be together in person. This unwavering policy is carefully crafted to enhance team unity, inspire creativity, and foster meaningful interactions between our colleagues, to help build our culture and local communities.

Darwin is part of Mercer Marsh Benefits (MMB), a 7,000-person-strong community of specialists in health, benefits, and employee wellbeing. This affords us a massive opportunity to impact the lives of tens of millions of people around the world. Darwin is changing benefits for good in eight out of the top ten technology companies in the world and has a wealth of clients across a diverse range of sectors. More than 4 million people are already using our platform.

Darwin is a market-leading and specialized global platform that requires specific training and accreditation for consultants to be proficient in delivering programs and projects. Darwin is changing Benefits for Good. Our unique and innovative SaaS (Software as a Service) platform has transformed the employee benefits industry. We are fast-paced, ambitious, people-focused, and on a journey to innovate and develop products that truly impact peoples lives and the market in which we operate.

Here at Darwin, we dont just get the job done, we go the extra mile. We strive to achieve one extra degree in all we do. We can do this because we have amazing people who do awesome things.

Wherever we are in the world we inspire connections and take great care to make working at Darwin a rewarding and meaningful career experience.