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Founded by our inspiring CEO Connie Nam, Astrid and Miyu is internationally celebrated over a decade later as being more than just a jewellery brand with innovation at its core and a strong mission to revolutionise the jewellery experience. We celebrate and empower diversity, recognise the value of our people & support matters that are important to us everyone is welcome. To see this in action, check out our Tik Tok(link removed)>
Alignment to our values is what we cherish above and beyond anything else. Our 3 core values are: Grow Together, Celebrate Each Other and Break All Boundaries.
We are proud of our journey so far and are still growing. With seventeen stores across London & the United Kingdom, two stores in New York and many more to follow, now could not be a better time to join us on our global retail expansion journey.
So whats the mission of the Keyholder?
You will be passionate about all things Astrid & Miyu and strive to provide the most engaging and memorable customer experience. Your mission will be to support your team and due to the fast-paced nature of retail at A&M, a dynamic and flexible approach is key to success.
What does success look like in this role?
- Delivering an exceptional and memorable customer experience at all times. Always reflecting on this and elevating it through out experiential retail pillars
- Ensuring our values are at the forefront of everything we do and celebrating these within the team
- Consistently achieving sales targets and KPIs by supporting your team
- Suggest and trial new ideas and incentives to achieve store target
- Have a solid understanding of our product and services which you can pass on to the team
- Being responsible for cash and card payments, as well as dealing with customers returns
- Assisting with running our piercing, tattoo & welding studio
- Supporting Store Manager with filling out reports, managing the team, driving loyalty sign ups and maintaining budgets
- Running the store and motivating the team when store manager is not in
- Responsible for security and safety within the store, reporting anything concerning to the manager
- Occasionally supporting other teams in the wider business
Requirements
- Previous experience within retail delivering exceptional customer experience
- Our values resonate with you personally
- You love developing others and supporting them to reach their full potential
- You are confident and natural at motivating a team
- You love a good problem solving challenge and have a proactive and positive mindset
- You are organised and hands on and enjoy the start up culture
Benefits
- $21/hr
- Product allowance
- 20 days holiday incl bank holidays + 1 day per year of service
- Unlimited tips
- Commission
We have lots of wonderful perks but we really believe the best part about working for us is being surrounded by amazing people that share our passion for our mission and values, and having the freedom to be fully empowered to flourish and be your best self.
At Astrid & Miyu, we are proud to be an equal opportunities employer, dedicated to celebrating diversity and forming an inclusive culture that values uniqueness and growing together as one. We recognise the importance that diversity brings to our business, stores and office environment. We actively encourage your application as we value the real you and are excited to see what you can bring to the A&M team.
Astrid & Miyu
