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As a Knowledge Base Writer, your role is vital in crafting, organizing, and maintaining our knowledge base content to assist our customers and internal stakeholders. Your expertise in technical writing, content management, and information organization will greatly impact our organization's success. The ideal person jumps at the chance to make suggestions to improve efficiency and is resourceful when finding the information needed. They ask questions until they understand completely and are excited to have a deep understanding of processes.

Responsibilities

• Create, write, and edit high-quality knowledge base articles and documentation that are accurate, clear, and user-friendly.
• Research, gather, and analyze information from various sources to develop comprehensive and up-to-date content.
• Collaborate with subject matter experts, product managers, and support teams to understand complex technical concepts and translate them into easily understandable content.
• Organize and structure knowledge base articles effectively to ensure information is easily accessible and searchable.
• Maintain and update existing knowledge base articles, ensuring they are accurate, relevant, and up to date.
• Review and revise content based on user feedback, emerging trends, and changes in products or processes.
• Collaborate with cross-functional teams to identify knowledge gaps and develop new content to address customer needs.
• Develop and implement content standards, guidelines, and best practices for knowledge base documentation.
• Ensure content consistency and adherence to brand voice and style guidelines..
• Willingness to take on new projects, collaborate with the team, and recommend new and better ways we can do things to improve writing, editing, and the overall KB process.

Requirements

• Ability to handle multiple projects with varying levels of effort and deadlines.
• Proficiency in technical writing and the ability to convey complex information in a clear and concise manner.
• Strong command of written English with a keen eye for grammar, spelling, and punctuation.
• Familiarity with content management systems and knowledge base platforms.
• Proficiency in utilizing documentation tools like Confluence, Jira, or similar platforms, or a strong willingness to quickly learn new technical software.
• Solid research and analytical skills for gathering and synthesizing information from diverse sources..
• Capability to work both with a team and independently, handle multiple projects, and meet deadlines.
• Experience with software and technology-related topics is preferred.
• Basic understanding of SEO principles and best practices in content organization and structure.
• Basic understanding of user experience (UX) principles and best practices in content design.
• Strong organizational and problem-solving skills.
• Good collaboration and communication skills.

Preferred Experience (but not required)

Lawn care experience

Confluence

Jira Service Desk