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Job Description
L2 Engineer - JD
- 2 to 3 years of hands on experience in either of Salesforce development/support or web application development/support
- Ready to learn cross functional technology
- Good team player and contributor
- Very good coordination, planning & management skills (link removed)>
- Strong debugging skills
- Good communication - written and verbal
- Problems solving skills
- Prior experience in L1 customer support required
Skill Sets (Either of the following) Salesforce dev/support
Web application dev/support
- Apex
- Aura/lightning
- Javascript
- Salesforce admin knowledge
- JAVA / Python / PHP / Javascript / React
- MySQL
- Working knowledge of AWS
Job Responsibilities - Provide application/technical support to the internal team related to customer issues
- Be a single contact point for a product team to understand Customer issues at L2 level
- Responsible for Incident & problem management.
- Document the issue analysis - Debugging, RCA,
- Timely escalation of sensitive or time consuming issues.
- Handle high-level escalations with maintaining priority even working under pressure
- Tackle conference calls with dis-satisfied customer & direct L1 support engineers or Partner developers to resolve the issues (link removed)>
- Daily reporting of issues handled/resolved and escalation to manager
- Coordinate with team members and other teams for issue resolution
- Release hotfixes and patches as necessary for resolving the issue
- Create knowledge articles for reference
- Comply with defined SLA for issue resolution
Work Shift Timing Rotational shifts (each quarter)
1] 8AM to 5PM
2] 11AM to 8PM
3] 3PM to 12AM (Mid-night)
Employement Category:
Employement Type: Full time
Industry: IT - Hardware / Networking
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: L2 Support Engineer
Bajaj Finserv
