Job Responsibilities:

Operations Management:

• Manages day-to-day operations of the Core and CHH Labs by interacting with staff and faculty, to assure optimal workflow, customer service, and high quality laboratory testing.
• Formulates policies and procedures and training programs to ensure consistent and reliable operations in all situations.
• Reviews policies and procedures with medical and administrative directors and writes in standard formats for distribution and implementation among staff.
• Models excellent written and personal communication skills by listening, maintaining a positive and helpful attitude and ensures staff are trained in these skills.
• Coordinates with Environmental Services and Facilities, regarding housekeeping and maintenance needs of the laboratory.
• Serves as a resource for other laboratory and hospital staff.

Financial Resource Management:

• Develops and monitors sections' budgets including submitting budgets in expected format and time lines, while meeting financial expectations.
• Understands financial systems and uses them effectively.
• Monitors monthly variances using expected format and within time lines.
• Meets or exceeds budgeted goals as determined in conjunction with the Administrative Department Director.
• Works with technical staff and faculty to plan and implement processes to ensure budget targets are met.
• Continually assesses opportunities for increased productivity and efficiency.
• Financial reports show continuously improving financial picture.

Human Resources Management:

• Designs and implements staffing plans which ensure coverage of work, meeting turnaround time goals, and high quality results on all shifts.
• Selects employees who demonstrate understanding of organizational culture and job-specific duties and provides continuous feedback, encouragement, and coaching and addresses employee performace issues.
• Manages human resources according to hospital policies and procedures.
• 100% of employees participate in GROW reviews and complete mandatory education annually; 100% of employees have a current position description including performance standards, essential job functions, development plans, and competencies.
• Manages human resources according to labor laws and collective bargaining contracts with no repetitive violations of contract articles or labor laws or untimely response to filed grievances. Provides training and development for staff and other hospital employees as appropriate.
• Works with staff to recognize team and individual accomplishments, ensure open communication, teamwork, and high level customer service.

Asset Management:

• Assists in the development of section's capital budgets.
• Projects needs, budgets, and submits proposals within expected format, procedures and time lines.
• Manages equipment repair and maintenance according to hospital policies and procedures.
• Works with technical staff to ensure optimal quality and functionality of equipment at all times.
• Manages current and future space needs according to operational requirements.
• Meets all equipment and space-related accreditation requirements at all times.

Quality And Regulatory Management:

• Works with technical staff to ensure compliance with DNV, CAP, CMS and other regulatory agency standards.
• Develops Quality Assessment and Improvement programs for all sections' services according to departmental and hospital policies.
• Works to assure effective, compliant technical billing.
• Assists in data gathering for quarterly QI reports. Submits data when requested and responds to any deficiencies within required timelines.
• Maintains personal professional certification and current knowledge of technological and management applications that apply to areas of responsibility.
• Demonstrates knowledge and proficiency with OPEx principles and Daily Management System.

Market Initiative:

• Develops and maintains a customer service program.
• Utilizes external surveys, other customer input, and internal departmental data for improvement initiatives, and timely responses.
• Assures department is strategically positioned for the competitive market.
• Collaborates with medical staff to ensure new tests and procedures are developed in response to patient care needs.

Change Management:

• Acts as a leader throughout change process.
• Engages, encourages, and supports employees, and charts clear direction.
• Encourages innovation and is realistic, direct, and honest about challenges.

Systems Thinking:

• Understands whole system and how parts work together and works cooperatively with others to use appropriate system, strengths, knowledge, and cooperation to improve performance.
• Is inclusive in decision making and maintains alignment of section responsibilities with the larger organization.
• Adapts and modifies actions and redirects work of team to meet evolving system needs

Other Duties

• Attends and participates in section and departmental meetings, hospital manager's meetings, hospital-wide committees/activities.
• Performs other duties as assigned by Director
• Maintains and updates managerial knowledge and skills by actively participating in continuing education and conferences
• Understands and complies with the Code of Conduct, OHSU and departmental policies and procedures, applicable rules, regulation
• Models ethical and appropriate behavior, professional standards, compliance and personal integrity
• Participates in manager on-call rotation..

COVID-19 Vaccine (Facility Guideline):

• Required - No Exemptions