Qualifications:

• Proactively seeks to establish and maintain cooperative partnerships with multiple organizations across Amtrak including business partners, business services officers, architecture, software development and testing.

• Responsible for assisting in the governance of IT disciplines.  Collects, analyzes and documents service management related activities.

• Leads, guides and provides cross functional (from the requirement domain) project oversight for the business analysis staff.

• Provides tactical (day-to-day) requirement development guidance, based on the strategic SDLC model (ADM), for the business analysis staff.

• Directly handles requirement development tasks associated with high profile, high priority Amtrak strategic initiatives.

• Via high level requirement development, oversees the business analysis role within the demand management framework.

• Helps lead planning sessions related to projects or new technologies to implement process improvement within the functional area. Documents discussions and agreements. Facilitates gate reviews, change advisor boards, and IT operational meetings.

• Establishes liaison relationship with business partners and IT departments in order to provide process solutions to meet user needs.

• Assesses process improvements opportunities utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying priorities and advises on options.

• Provides factual content, analysis and other information to guide development projects and enhancements activities.

• Investigates, resolves and escalates problems. Monitors and analyzes metrics to ensure customer satisfaction and vendor performance.

• Promotes an understanding of IT Service Management roles, processes and activities to business units and IT departments. Supports and participates in formal AMTRAK reporting.

• communicate with and coordinate efforts among various team members and serve as a liaison between the business users, Amtrak Architecture, CoE, packetized delivery and the application development team as well as:

• Participate in meetings and projects with client staff, project managers, and developers to automate, upgrade, or expand applications that accomplish business operations of assigned work unit(s).

• Create, design, and format specification documentation including current and future state business process flow diagrams, functional and nonfunctional requirements, use cases, business rules, and other information or processes needed to describe required system changes for development, QA, and other internal customers.

• Do solution design based on the requirement documents in ECC/BPC/Ariba/Concur and be able to configure the system to address the requirements, as may be required

• Manage QA process, ensure requirement traceable matrix, test cases and test scripts are done in accordance with requirements. Co-ordinate UAT and release management.

• Assesses process improvements opportunities utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying priorities and advises on business process and configuration options.

• May provide support to applications in production by tracking production problems and troubleshooting them to sustain application in production.

• Develop queries, analyses, or reports from applications for operations or management staff of assigned business unit(s).

• Migrate identified requirements to the requirements repository tool (HP Quality Center, JIRA or other tools) and produce a requirements traceability matrix.

• Will assists with security compliance activities in ECC/GRC/Solution Manager