Lead Customer Experience Strategist
Location: Remote
Interview: Phone + Skype
Job description: Lead Customer Experience Strategist knows a lot about energy consumption / Utility background.. Needs understanding of technology the devices that go into the house Willing to learn new technology.. develop surveys for customer.

Job Duties & Responsibilities

Drives key initiatives that deliver exceptional customer experiences
Establishes processes, methodologies, and benchmarks for customer experience analytic
Serves as a subject matter expert to design and support user experiences, system enhancements and process changes as well as develops requirements, performs system testing and ensures business goals are met
Acts as a change agent by engaging stakeholders cross functionally and advocating for improvements and adoption of changes
Extracts and manipulates data, conducts analysis, determines conclusions, and communicates insights and actionable recommendations on the customer experience to the working team and senior leadership
Creates ideal state customer journeys and collaborates with functional areas and owners to execute the optimal vision
Monitors journey performance across channels and ensures it reinforces the customer experience vision
Develops and implements ongoing plan to capture voice of customer and uses findings to drive improvements
Leads customer retention initiatives across all business lines
Interacts with customers to improve customer satisfaction and retention
Performs other job-related duties as assigned
Required Qualifications

Bachelor's Degree
Experience: 6+ years
Preferred Qualifications

Supervisor/Management Experience: 1+ years

Yogesh Sharma