Required Skills:



• Prerequisite required: Candidates for Lead Mentor Home Appliances Service Technician must be an active Home Appliances Service Technician with a meets or above expectations review for the last 2 review periods and a certified Mentor

• Knows, understands, demonstrates, and coaches on all tool usage and needs, policies, processes and procedures that apply to the In Home Services Home Appliance technician

• Ability to coach on effective use of resources including but not limited to: Sears associates, Vendors, Third Party customers, and other outside sources (i.e., Routing, Sears Technical Assistance Center (STAC)

• Ability to train/teach in a one-on-one and classroom environment

• Ability to coach peer Technicians in troubleshooting difficult repair diagnoses

• Ability to convey a positive image of the Company in all actions and behaviors

• Demonstrates and maintains a high level of professionalism in their appearance, language, and behaviors in all mentor and customer interactions

• Demonstrates the ability to adapt well to change and be a positive influence on others

• Strong interpersonal skills, with the ability to work with diverse workgroups, tailoring communication for audience and situation

• Ability to provide candid (both verbal and written) assessments of new hires and incumbent technicians on areas related to ability, effort, training needed, and possible solutions

• Demonstrates a commitment to safe work practices and coaches others in all aspects of the position including the work/customer environment, use of personal protective equipment, and safe driving

• Ability to read, write, and speak English



Preferred Skills:



• Previously certified mentor and/or peer trainer (internal)

• Previous experience in leading or mentoring a group of technicians (internal or external)